50151 - netscape6 crashes in profile manager

Status: VERIFIED WORKSFORME

(Core Graveyard :: Profile: BackEnd, defect, P3)

Description

[nitinp]

1) install netscape6 and try to choose any profile in the profile manager or 
click create new profile.
Boom netscape 6 crashes. 
2) if you click on the netscape6 icon and try to skip the activation pane 
netscape6 crashes again.
This has to be looked into ASAP.

Comment 1

[nitinp]

adding [e-mail] and adding nsbeta3+ status 

Comment 2

[Jeffrey Baker]

Fixed status whiteboard, added keywords.  FYI Mozilla builds on Linux aren't
doing this.  nsonly?

Comment 3

[Grace Bush]

Henrik,
You have win2000- is it professional version?  I cannot duplicate this mozilla 
or commercial. 

nitinp, what do you mean by 'skip activation'?  Do you cancel? Where do you 
crash in profile manager- create button or into wizard itself? Please provide 
build number.

Comment 4

[Grace Bush]

changing component - don't think it is installation problem, reassigning, 
changing  QA contact 

Bhuvan,
not sure is this is you or Ben, please change if required

Comment 5

[racham]

No changes went into profile manager yesterday (except for ben's small change 
for delete button). This got to be some other component used by profile manager. 
We need stack trace here...

I will get one from SeanSu's machine and see what's going and who needs to 
own it....?

Comment 6

[racham]

just kicked off build on win2000.. It's going to take a while.

Meanwhile, Grace tells me that she couldn't reproduce it on her win2000 
professional version machine. Grace, if you have tried custom install only, you 
might want to a do a typical install also and see if that makes any difference 
(I don't expect as all profile files are tied with core package).

Comment 7

[racham]

As this is happening only on win2000 and not reproducible and most people build 
on NT, I am removing the keyword smoketest. I will look into it anyway (still 
waiting for the debug build).

bhuvan

Comment 8

[racham]

Reducing the severity to critical.

Comment 9

[racham]

I just checked on win2000 debug build. I am not able to reproduce the behavior
described in this bug.

Also, I downloaded the latest build and tried to reproduce the bug, I couldn't.

Marking as worksforme.

Comment 10

[Grace Bush]

verify wfm

Comment 11

[scott]

I'm having the same problem with W2K.   I've setup up my user as Administrator 
so Netscape can write to the registry.   This still does not work.   Everytime 
I select the netscape icon it ask to enter a new profile.   The User registry 
entries are not being added to the registry.   I manually tried to add the user 
in the registry, but it appears that my syntax for the value field is 
incorrect.  With this manual entry in the registry Netscape complains that it 
cannot find the profile directory.   When I manually browse to the profile 
directory netscape crashes

Comment 12

[racham]

-> Conrad.

Comment 13

[Conrad Carlen (not reading bugmail)]

Scott, do you know the build number of the program this is happening with? When
you say the registry, are you referring to the Windows registry or mozilla's
registry file?

Comment 14

[Douglas Buchanan]

I have found the following, which seems to relate:
W2K Pro machine in a domain which uses group policies to map profile data 
information to a UNC (no mapped drives, etc.) Trying to launch NS6 or M0.7 
results in a quick flash of the splash screen and then nothing.

Upon opening the Profile Manager, no default profiles exist. Click Create 
Profile and Next. Instead of the path to the profile displaying under the "User 
Settings" text, the space is blank. You can browse to the directory you want 
the settings in, but even after clicking OK, the space does not display the 
path to the user settings. Select the Region and click OK. At this point NS6 
and M0.7 differ. M0.7 will allow you start Mozilla, but after exiting the 
profile does not exist. With NS6, I have found that it either crashes before 
completion of the profile creation, or when you click on the Start Netscape 6 
button in the Profile Manager. In both instances, although the profile may be 
serialized on disk, it is not indicated in the Profile Manager.

One further note: if I log in as the LOCAL administrator (ie non-Domain) on the 
same machine (one which uses local paths for the profile data), none of these 
issues exists at all...

Comment 15

[Conrad Carlen (not reading bugmail)]

A UNC? Can you explain?

> You can browse to the directory you want the settings in, but even after
> clicking OK, the space does not display the path to the user settings.

What *should* the path have been - wondering if there's an unexpected path
format that's choking us here...

Comment 16

[timeless]

\\myserver\myshare\mydirectory\mychaos

they're fun, i have an old bug about us not agreeing w/ them.

Comment 17

[Douglas Buchanan]

A UNC? Can you explain?

>> \\server\profilestore\username\profiledata

> You can browse to the directory you want the settings in, but even after
> clicking OK, the space does not display the path to the user settings.

What *should* the path have been - wondering if there's an unexpected path
format that's choking us here...
>> If, for example, I browsed to D:\ns6\profiles, and click OK, I expect this 
to show up as the path. Instead it shows up blank, no matter what...

Comment 18

[Conrad Carlen (not reading bugmail)]

Is this still happening? I can't reproduce.
> W2K Pro machine in a domain which uses group policies to map profile data
> information to a UNC
Can anybody with such a setup reproduce?

Comment 19

[Conrad Carlen (not reading bugmail)]

-> mozilla0.9.
Still can't reproduce. Unless this is still happening for somebody, will get WFM.

Comment 20

[Grace Bush]

I cannot reproduce either- 
tested as local user(no admin privileges) on Win2k machine, am able to create 
new profiles and launch. I believe registry is being written to.

Directory paths(default or custom) do show in Create Wizard (there was bug on 
that some time ago, may be when this was filed)

Comment 21

[Judson Valeski]

WFM'ing

Comment 22

[Grace Bush]

verify