504641 - Firefox crashes on start after IE update [@ nsDocShell::SetupNewViewer(nsIContentViewer*) ]

Status: RESOLVED DUPLICATE of bug 434403

(Firefox :: General, defect)

Description

[splatbert]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/530.5 (KHTML, like Gecko) Chrome/2.0.172.33 Safari/530.5
Build Identifier: Firefox3.5

After updating my Internet Explorer to version 7, Mozilla crashes every time I try to start it.

Reproducible: Always

Steps to Reproduce:
1.Update IE
2.Try to start Firefox
Actual Results:  
It crashed

Expected Results:  
Started up

This problem is probably not reproduceable. But I have tried reinstalling Firefox, and nothing works.

Comment 1

[Matthias Versen [:Matti]]

Try http://support.mozilla.com/en-US/kb/Safe+Mode and a new profile http://support.mozilla.com/en-US/kb/Managing+Profiles

Comment 2

[splatbert]

(In reply to comment #1)
> Try http://support.mozilla.com/en-US/kb/Safe+Mode and a new profile
> http://support.mozilla.com/en-US/kb/Managing+Profiles

that doesn't work. They both crash as well

Comment 3

[Arie Paap [:wildmyron]]

Please provide a stack trace for your crash.

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 4

[splatbert]

Crash ID: bp-0b8cb931-3643-43c0-b34b-f2bc12090714

Comment 5

[Tyler Downer [He/Him]]

Bug 434403?

Comment 6

[Matthias Versen [:Matti]]

reporter: Please read 434403 and be sure that you use security tools that can find the installed trojans that should be on your system

Comment 7

[Matthias Versen [:Matti]]

the removal instructions are here :
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Backdoor_Ulrbot_C