Closed Bug 505961 Opened 15 years ago Closed 15 years ago

failed to install after updates and on deletion and re-install from your site

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86_64
Windows 2000
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 540764

People

(Reporter: mozillabugz, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Build Identifier: 3.5

Error message is as follows:

Error: Platform version 1.9.1.1 is not compatible with
minVersion >=1.9.0.11
maxVersion <=1.9.0.11

Reproducible: Always
Please download and install Firefox 3.5.1 again from http://getfirefox.com
Tried again 3 times.... various mirror sites used as per normal... each one gives the same error message as above!
Further information that might help:
Processor: AMD Athlon X2 64, HP compaq
Networked in house....
Can you please install in a complete empty directory ?
That means either to remove c:\program files\Mozilla Firefox\ (that will NOT delete your data !) or selecting a different installation directory.
Matti, I've done that.... did that before I reported bug and each time since!
Matti, Firefox now up and running.
I ran PC Tune-Up, downloaded 3.5 and saved it.
Turned off everything and installed from the saved copy.... WinDohs told me it was corrupt [downloaded from a German mirror site]
Deleted that copy and re-downloaded from a .tw [Tiawan? it took ages]mirror... installed succesfully from that copy.... thanks for your help.
Matti,
Further to the last comment.... it has happened again. This time I turned off Zone Alarm Forcefield [Zone Labs product]and tried restarting Firefox... it booted up perfectly... but it means that I am partially unprotected.
It seems to be caused by the ZA Software.
The error message means that you try to start a Firefox 3.0.11 with a Gecko1.9.1.1 

Gecko 1.9.0.11 is used by FF3.0.11 and Gecko1.9.1.1 is used by FIrefox3.5.1

That usually means a installation issue but it's possible that this ZA Software is doping that. Please ask the ZA support for help

marking invalid, this is a ZA issue
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INVALID
Just as follow up to this if anyone gets the same problem:
Do this:
Open Zone Alarm Extreme Security Control Centre
Goto Browser Security
Turn Forcefield OFF
Start Firefox
When Firefox is running
Turn Forcefield ON
Firefox continues to work happily
We've reached out to Checkpoint for this issue and are tracking it in bug 540764.
Resolution: INVALID → DUPLICATE
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