507043 - XP system crash (blue screen) upon Firefox (3.5.1) with Google toolbar (3.0.20090324W).

Status: RESOLVED INVALID

(Firefox :: Toolbars and Customization, defect)

Description

[Steve Mount]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 GTB5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 GTB5

After upgrade to Explorer 8.0.6001.18702, the system crashes (blue screen) when I open Firefox (3.5.1).  This occurs if Google toolbar (3.0.20090324W) is enabled.  It is possible to open Firefox (if the toolbar is disabled before closing the previous time), enable the toolbar, and then restart Firefox.  In fact, the blue screen only happens the first time that Firefox is loaded after a restart or shutdown (I have reproduced the problem many times, but can avoid it entirely by using Stand By rather than shut down ("turn off")).  The hardware is an ASUS Eee PC. 

Reproducible: Always

Steps to Reproduce:
1. Upgrade to Internet Explorer 8.0.6001.18702
2. Enable Google toolbar
3. Restart the computer.
4. Start Firefox
Actual Results:  
Blue screen system crash.

Expected Results:  
Opened Firefox.

Comment 1

[Ian Stirling.]

If this only occurs with the google toolbar, that is not an issue for firefox, but for google to sort out.
Contacting them on any support forum for the toolbar is a good idea.

Though first turn off any other extensions, to see if there may be a conflict between the google toolbar and them.

Comment 2

[Matthias Versen [:Matti]]

This is not a Firefox issue and this is no google toolbar issue unless google installs a driver that runs in the kernel space.

Firefox itself is a usermode application and can not cause the OS to crash.
It can trigger a crash in one of the installed drivers/OS that runs in the kernel mode but that is the fault of the driver/OS/hardware and not Firefox fault.

marking invalid /as all Blue Screen or OS freeze bugs)