509137 - Need platform-specific updating instructions and screencasts

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Laura Mesa [:lmesa] [:lvmesa]]

We are  pushing a few new splash pages to help educate people about the importance of updating their Firefox and how to update. We need platform specific instructions on how to update to the latest version of Firefox and screencasts explaining how to do it. 

We'd like our Splash pages to have links to these articles as well as the upgrade.html page on mozilla.com

Comment 1

[Chris Ilias [:cilias]]

We've got <https://support.mozilla.com/en-US/kb/Updating+Firefox>. We can add Mac and Linux screenshots and screencasts. (The page auto-detects the visitor's OS)

Is that good, or do you want something exclusively for your splash pages?

And when do you want this done by?

Comment 2

[Laura Mesa [:lmesa] [:lvmesa]]

I think that sounds great. As a recap--

Adding screen shots and screen casts for Mac and Linux.

We'd need this for 2 weeks from now. Is that doable?

Comment 3

[Chris Ilias [:cilias]]

(In reply to comment #2)
> We'd need this for 2 weeks from now. Is that doable?

Yup.

Comment 4

[Laura Mesa [:lmesa] [:lvmesa]]

How are things looking Chris?

Comment 5

[Chris Ilias [:cilias]]

I've been leading the community effort at <https://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=415484&forumId=3>.

So far, we've got screenshots for all three OSes and screencasts for Mac and Linux. We just need a Windows screencast, and we're done. 

You can check it out at <https://support.mozilla.com/en-US/kb/Updating+Firefox>. Beside the article title, there's an "Actions" box. At the bottom of it, there's a section called "Show content customized for:", where you can switch between content for each OS.

Comment 6

[Chris Ilias [:cilias]]

Oh, and you need to set it to Firefox 3.0 content as well (Firefox 3.5 users don't need to learn how to upgrade to 3.5. :-) )

Comment 7

[Laura Mesa [:lmesa] [:lvmesa]]

This is AWESOME stuff.  

AWESOME.

Comment 8

[Chris Ilias [:cilias]]

The Windows screencast was added and approved earlier today.
-->FIXED

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

Looks like we didn't upload OGG formats -- do we want to do that too?

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #9)
> Looks like we didn't upload OGG formats -- do we want to do that too?

Laura?

Comment 11

[Laura Mesa [:lmesa] [:lvmesa]]

Chris?  How long will it take to add this? If it takes too long (ie more than a day) lets move forward.

Comment 12

[Stephen Donner [:stephend] Not actively reading bugmail]

Chris?

Comment 13

[Chris Ilias [:cilias]]

(In reply to comment #12)
> Chris?

We'll create separate screencasts for 3.5 users. The current ones are for 3.0 users, so IMO there's no point in making open video versions.