510329 - Give windows7 a special URL for tracking/etc

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect)

Description

[[:Cww]]

Windows 7 has a feature which pops a window directing you to an application's support resources when an application fails.  We should give them a URL for it that redirects to the home page so we can take advantage of this and point them to customized resources in the future (as well as tracking how many users are coming via that route for metrics).  We should also make sure that they don't call it support forums (we have so much more than that).

This bug is just to come up with a special URL schema for windows7 like we do for inproduct:

http://support.mozilla.com/2/Windows+7/ or something (ideas?).

Comment 1

[[:Cww]]

bumping severity because once Windows 7 ships, we'll lose the ability to change it easily.

Comment 2

[Samuel Sidler (old account; do not CC)]

I'll report this to them as soon as we have details on where we should send users. Note that this is likely web-based content they can update at will and not content that ships with Windows 7.

Comment 3

[David Tenser [:djst]]

Should probably start with /1/ like all our other redirects, e.g. http://support.mozilla.com/1/windows7-support

Comment 4

[Tom Ellins [:TMZ]]

Any update on this as Windows 7 is now live.

Comment 5

[u88484]

Most likely something wanted for 3.6 final and it's getting closer to that time.

Comment 6

[James Socol [:jsocol, :james]]

Where should this redirect go? (I'm assuming we'll use the URL from comment 3.)

Comment 7

[[:Cww]]

To the inproduct start page for now but we can redirect it in the future for A/B tests

Comment 8

[James Socol [:jsocol, :james]]

That's

http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct

Comment 9

[Paul Craciunoiu [:paulc]]

We probably need to consider the locale, so url in comment 3 should be adjusted. The format for other redirects we have is:
http://support.mozilla.com/1/%PRODUCT%/%VERSION%/%PLATFORM%/%LOCALE%/<helptopic>/
(e.g. my Linux F1 key: http://sumo/1/firefox/3.5.4/Linux/en-US/firefox-f1)

So how about:
http://support.mozilla.com/1/%PRODUCT%/%VERSION%/%PLATFORM%/%LOCALE%/windows7-support/

Comment 10

[Mike Beltzner [:beltzner, not reading bugmail]]

I don't think this blocks Firefox 3.6; it should be done ASAP since Windows 7 is out there.

Paul: the substitution method is what we use to format URLs in Firefox. From what I understand we need to provide a URL to Microsoft which they'll associate with the application executable name on their server-side.

Comment 11

[[:Cww]]

http://support.mozilla.com/1/windows7-support is good -- we'll detect the locale from the browser if needed.  Can we get an htaccess patch to redirect that to the appropriate place and when that's pushed, we can contact microsoft to get it in windows.

Comment 12

[Paul Craciunoiu [:paulc]]

Attachment: v1

Comment 13

[James Socol [:jsocol, :james]]

Comment on attachment 412345 [details] [diff] [review]
v1

WFM.

Comment 14

[Paul Craciunoiu [:paulc]]

r56279.
I think htaccess.sh runs automatically now, so this should show up soon. Stephen/QA: if it doesn't seem to be working tomorrow, please let me or James know, so we can file an IT request.

Comment 15

[Stephen Donner [:stephend] Not actively reading bugmail]

So, testcases are:

* Load http://support-stage.mozilla.org/1/windows7-support using |en-US| and have it redirect to http://support-stage.mozilla.org/en-US/kb/Firefox+Help?style_mode=inproduct
* Load http://support-stage.mozilla.org/1/windows7-support using |de| and have it redirect to http://support-stage.mozilla.org/de/kb/Firefox+Help?style_mode=inproduct

Correct?  Any other special locales I should test?  (Vishal, please also include this in your Selenium RC test, thanks!)

If so, verified.

Comment 16

[Stephen Donner [:stephend] Not actively reading bugmail]

In-litmus (tentative) up at: https://litmus.mozilla.org/show_test.cgi?id=9708.  I'll fix them (as needed), pending comment 15.

Comment 17

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED.

Comment 18

[Tom Ellins [:TMZ]]

In-testsuite+ at http://viewvc.svn.mozilla.org/vc/projects/sumo/tests/frontend/php_tests/TC_rewrites.php?r1=54999&r2=57330 by vish_moz.