510679 - Version 3.5.2 fails to load

Status: RESOLVED INCOMPLETE

(Firefox :: Installer, defect)

Description

[alan robinson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1

When opening version 3.5.1, the message 'installing updates' appears followed by the installation bars. Firefox then fails to open.
Installing 3.5.2 directly from your website has the same effect.

Windows VP professional 

How can I disable updates please ?

Reproducible: Always

Comment 1

[Ria Klaassen (not reading all bugmail)]

Does it start up in safe-mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Robert Strong (they/them - no direct email)]

This appears to be a duplicate of bug 510561. Not duping yet since the underlying cause isn't known as of yet. This is likely not an app update issue and is instead due to a component (possibly third party) that is breaking startup.

Comment 3

[Robert Strong (they/them - no direct email)]

s/app update/installer/

Comment 4

[alan robinson]

Does not start in safe-mode

Comment 5

[Ria Klaassen (not reading all bugmail)]

And does it start up with a new profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
Maybe your firewall is blocking the updated Firefox version?
http://support.mozilla.com/en-US/kb/Firewalls

Comment 6

[alan robinson]

Windows firewall did not originally allow Firefox but this obviously wasn't a problem with version 3.5.1

Windows firewall has now been set to allow Firefox but version 3.5.2 still does not start.

What is meant by a new profile?

Comment 7

[Andre Klapper]

Hi Alan,
Can you please update to a recent version, create a fresh profile (see http://support.mozilla.com/kb/managing+profiles for more information), and test this again? If you still see this problem, please add a comment to this report and tell us your version and your operating system (Windows, Mac OS, Linux). If the problem does not happen anymore, please set the status of this report to RESOLVED > WORKSFORME. Thanks for your help!

Comment 8

[Phoenix]

No reply from reporter for 5 month, closing