511175 - Toronto conference room phone (511) doesn't always work after a system reboot

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[:Gavin Sharp [email: [e-mail]]]

The phone is paired with the video system (I'm not really familiar with the details). When the system starts up, we sometimes have to reboot just the phone for it to be able to dial out while video is running. justdave has a theory that there's a race condition with both the phone and video system registering with asterisk, which would explain why rebooting only the phone helps.

I'll see if I can get the MAC address for both the phone and the video thingy, in case that's useful (I think the phone connects through the video system).

Comment 1

[matthew zeier [:mrz]]

The HDX doesn't go through Asterisk and IIRC, the phone merely is an audio input into the HDX.

The MAC address should be on the bottom of the phone.

Comment 2

[Dave Miller [:justdave]]

I have no idea how the HDX works, and their documentation was confusing as hell when I last saw it.  Is there anyone around that knows how it's actually set up?

Comment 3

[:Gavin Sharp [email: [e-mail]]]

I think the video unit is 00:e0:db:10:0b:2d, per bug 495074, and the phone's MAC is 00:04:f2:e6:0d:47.

Comment 4

[matthew zeier [:mrz]]

Moving to dmoore to troubleshoot while onsite.

Comment 5

[matthew zeier [:mrz]]

Need to engage our A/V guy to troubleshoot.

Comment 6

[Dave Miller [:justdave]]

OK, I discovered the release notes on version 3.2.1 of the Polycom firmware *strongly* recommend upgrading IP7000s to that version to properly support coupling with the HDX.  We currently have 2.0.3 loaded on those phones.  This may be part of the problem.

Comment 7

[Dave Miller [:justdave]]

That asterisk is trying to feed them firmware 2.0.3 surprises me.  We've been running 3.1.3 in Mountain View for a long time now, and I could swear I upgraded Toronto first to be a guinea pig on the new firmware. :)  Although it looks like I only did that to the IP501 config and didn't get the IP6000/7000 config.

Comment 8

[Dave Miller [:justdave]]

Extension 511 has been reloaded with firmware 3.2.1.  See if that affects anything.

Comment 9

[matthew zeier [:mrz]]

mike/gavin/johnath

Comment 10

[matthew zeier [:mrz]]

er, i meant - can one of you test this?

Comment 11

[Mike Beltzner [:beltzner, not reading bugmail]]

I should have closed this bug as WFM a while ago; we actually stopped running into trouble shortly after having filed this bug. Sorry about that.