Unable to select State when creating Return Shipment



9 years ago
8 years ago


(Reporter: fulner, Unassigned)


Windows Vista

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [SmBugEvent], URL)



9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20090717 SeaMonkey/2.0b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20090717 SeaMonkey/2.0b1

Creating new Return shipments in Fedex.com does not allow you to select State. The drop down menu is blank. Same drop down works fine when creating new shipment (as opposed to return). Also had the same problem in latest stable release of Seamonkey and IceWeasal. 

Works fine with Internet Explorer, leadign me to believe a Mozilla issue. 

Reproducible: Always

Steps to Reproduce:
1.Log-in to Fedex.com account
2.Choose Prepare Shipment
3.Under Prepare shipment choose CREATE RETURN SHIPMENT
4. Attempt to fill out shipment unable to select STATE under RETURN FROM
Actual Results:  
Nothing to choose from 

Expected Results:  
should have whole list of states, just like IE

If needed, I may be able to provide our Fedex account via private message if a developer needs it to be able to fix this problem, obviously would need some sort of guarantee that they are not going to be shipping stuff to their Grandma on our account.
Version: unspecified → Trunk

Comment 1

8 years ago
I'm not seeing where to 'CREATE RETURN SHIPMENT'?

I can go to 'Create a shipment' (aka 'Prepare Shipment') & on that page all the drop down dialogs work as expected; From State, To State, Service type, Package type, Ship date (a popup), Credit card type, & Expiration date.

WFM, SeaMonkey 2.0.14 & 2.1rc1.

Comment 2

8 years ago
therube: "Same drop down works fine when creating new shipment"
So you need to find the "Return shipments" screen.

Perhaps this?

Comment 3

8 years ago
(What a PITA.  You can sign up, you can log in, but depending upon the account "type" you selected, you may or may not have a 'Create Return Shipment'.  I did not.  Once I assigned an "Account No." to my account then the 'Prepare Shipment' tab has a dropdown arrow, of which one selection is 'Create Return Shipment'.)

Nonetheless ...


All fields can be populated, dropdown boxes work, popup calendars work.

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20110420 SeaMonkey/2.0.14

Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20110511 Firefox/4.0.1 SeaMonkey/2.1


8 years ago
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
Whiteboard: [SmBugEvent]
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