66aab914-ca3e-4c14-85b1-1d6592090825 the driver for the lbp 1120 printer crashes firefox.
There are about 200/week of these. The crash is deep within Canon code, so there's little hope of fixing it without their help (even if it is our fault). Tanner, are you hitting this with your own printer? Do you have steps to reproduce, e.g. a specific web page that causes trouble when you print it? Have you tried contacting Canon?
(In reply to comment #2) > There are about 200/week of these. The crash is deep within Canon code, so > there's little hope of fixing it without their help (even if it is our fault). > > Tanner, are you hitting this with your own printer? Do you have steps to > reproduce, e.g. a specific web page that causes trouble when you print it? > Have you tried contacting Canon? I filed this bug for a user on sumo seeing this crash, a few months ago. iirc, it crashed when they tried to print all the time, even if it was from a document, from Openoffice, etc.
Also, this has jumped to almost 400 a week, if it matters
I have this problem with my computer setup. I've been trying to find solutions for months and am getting nowhere - except hopelessly lost. I do however have some additional information which may assist those with the appropriate technical know-how. I have three computers all using Windows XP and linked in a simple home network. My Canon Laser Shot LBP-1210 is linked to the server PC which I use most of the time. This is the PC on which I have the trouble. I simply cannot use it to print-out any items through Mozilla. Mozilla crashes immediately! However, I have found that if I use either of the other two computers to print-out through Mozilla on the Canon Laser Shot LBP-1210 which is linked to the server PC that there is no problem in doing so. Does this mean that the problem does not lie deep within Canon code but rather within Mozilla? When will someone take up this matter and provide a fix? I'm getting quite fed up by now and must seriously consider alternatives that work on my server PC. I have enjoyed using Mozilla, BUT !!!
rob: please load about:crashes and copy some of your id's here. but roughly, we believe this is canon's fault and you need to contact them (or provide me [@gmail.com] with enough information so i can call them on your behalf, although I don't guarantee results)
FWIW, I've got a report from support forum, that installing CAPT DEP-supported modification module from Canon ( http://software.canon-europe.com/software/0035137.asp ) resolves this issue and prevents browser crash.
YES! YES! YES! The above fix has indeed fixed the problem!! Many thanks! (Just take care there are apparently several versions for a range of Canon printers.
Confirm -- CAPT DEP-supported modification module resolves this issue completely. Firefox 3.6.3/windows xp.
could someone please indicate the version of the new non crashing library? CAP3RDN.DLL 188.8.131.52 you can get the version by getting file properties from windows explorer and selecting one of the tabs....
after patching DEP-supported modification module from Canon: CAP3RDN.DLL 184.108.40.206 (Canon Advanced Printing Technology Renderer)
(In reply to comment #11) > after patching DEP-supported modification module from Canon: > > CAP3RDN.DLL 220.127.116.11 > > (Canon Advanced Printing Technology Renderer) On my machine CAP3RDN.DLL version is 1.10.0.009. Can you please recheck your version?
this is the same (file version 18.104.22.168, dll version is 1.10.0.009)
1) why should this be fixed ? The old driver still crashes 2) Because the dll blocklisting lives here, This bug could be marked wontfix. I don't think it makes sense to block the driver dll.
(In reply to Matthias Versen (Matti - away until 11/18) from comment #15) > 1) why should this be fixed ? The old driver still crashes > Because it's the OLD driver. To me the bug looks RESOLVED FIXED by the NEW driver.
Closing old blocklist bugs. Please reopen if the problem still exists.