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Canon laser lbp 1120 driver crashes firefox [@CAP3RDN.DLL@0x6799 ]

RESOLVED WONTFIX

Status

()

Toolkit
Blocklisting
--
critical
RESOLVED WONTFIX
8 years ago
2 years ago

People

(Reporter: tanner, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [crashkill-outreach] , crash signature)

(Reporter)

Description

8 years ago
66aab914-ca3e-4c14-85b1-1d6592090825

the driver for the lbp 1120 printer crashes firefox.
(Reporter)

Updated

8 years ago
Severity: normal → critical
(Reporter)

Comment 1

8 years ago
URL is http://crash-stats.mozilla.com/report/index/66aab914-ca3e-4c14-85b1-1d6592090825
There are about 200/week of these.  The crash is deep within Canon code, so there's little hope of fixing it without their help (even if it is our fault).

Tanner, are you hitting this with your own printer?  Do you have steps to reproduce, e.g. a specific web page that causes trouble when you print it?  Have you tried contacting Canon?
Whiteboard: [needs debugging help from Canon]
(Reporter)

Comment 3

8 years ago
(In reply to comment #2)
> There are about 200/week of these.  The crash is deep within Canon code, so
> there's little hope of fixing it without their help (even if it is our fault).
> 
> Tanner, are you hitting this with your own printer?  Do you have steps to
> reproduce, e.g. a specific web page that causes trouble when you print it? 
> Have you tried contacting Canon?

I filed this bug for a user on sumo seeing this crash, a few months ago. iirc, it crashed when they tried to print all the time, even if it was from a document, from Openoffice, etc.
(Reporter)

Comment 4

8 years ago
Also, this has jumped to almost 400 a week, if it matters

Updated

8 years ago
Whiteboard: [needs debugging help from Canon] → [needs debugging help from Canon][crashkill-outreach]

Comment 5

8 years ago
I have this problem with my computer setup.  I've been trying to find solutions for months and am getting nowhere - except hopelessly lost.  I do however have some additional information which may assist those with the appropriate technical know-how.

I have three computers all using Windows XP and linked in a simple home network.  My Canon Laser Shot LBP-1210 is linked to the server PC which I use most of the time.  This is the PC on which I have the trouble.  I simply cannot use it to print-out any items through Mozilla.  Mozilla crashes immediately!

However, I have found that if I use either of the other two computers to print-out through Mozilla on the Canon Laser Shot LBP-1210 which is linked to the server PC that there is no problem in doing so.

Does this mean that the problem does not lie deep within Canon code but rather within Mozilla?

When will someone take up this matter and provide a fix?  I'm getting quite fed up by now and must seriously consider alternatives that work on my server PC.  I have enjoyed using Mozilla, BUT !!!

Comment 6

8 years ago
rob: please load about:crashes and copy some of your id's here.

but roughly, we believe this is canon's fault and you need to contact them (or provide me [@gmail.com] with enough information so i can call them on your behalf, although I don't guarantee results)
FWIW, I've got a report from support forum, that installing CAPT DEP-supported modification module from Canon ( http://software.canon-europe.com/software/0035137.asp ) resolves this issue and prevents browser crash.

Comment 8

8 years ago
YES! YES! YES! The above fix has indeed fixed the problem!!  Many thanks!  (Just take care there are apparently several versions for a range of Canon printers.

Comment 9

8 years ago
Confirm -- CAPT DEP-supported modification module resolves this issue completely. Firefox 3.6.3/windows xp.

Updated

8 years ago
Flags: blocking1.8.1.next?

Comment 10

8 years ago
could someone please indicate the version of the new non crashing library?

CAP3RDN.DLL  	1.0.0.7

you can get the version by getting file properties from windows explorer and selecting one of the tabs....
Component: General → Blocklisting
Flags: blocking1.8.1.next?
Product: Firefox → addons.mozilla.org
QA Contact: general → blocklisting
Whiteboard: [needs debugging help from Canon][crashkill-outreach] → [crashkill-outreach]
Version: 3.5 Branch → unspecified

Comment 11

8 years ago
after patching DEP-supported modification module from Canon:

CAP3RDN.DLL 1.10.0.9

(Canon Advanced Printing Technology Renderer)
(In reply to comment #11)
> after patching DEP-supported modification module from Canon:
> 
> CAP3RDN.DLL 1.10.0.9
> 
> (Canon Advanced Printing Technology Renderer)
On my machine CAP3RDN.DLL version is 1.10.0.009. Can you please recheck your version?

Comment 13

8 years ago
this is the same (file version 1.10.0.9, dll version is 1.10.0.009)
(Assignee)

Updated

6 years ago
Crash Signature: [@CAP3RDN.DLL@0x6799 ]

Comment 14

6 years ago
1) Is this bug still OPEN? It seems FIXED to me as per comment 8 and comment 9.

2) Why "product" is addons.mozilla.org?
1) why should this be fixed ? The old driver still crashes

2) Because the dll blocklisting lives here,

This bug could be marked wontfix. I don't think it makes sense to block the driver dll.

Comment 16

6 years ago
(In reply to Matthias Versen (Matti - away until 11/18) from comment #15)
> 1) why should this be fixed ? The old driver still crashes
> 

Because it's the OLD driver. To me the bug looks RESOLVED FIXED by the NEW driver.
Closing old blocklist bugs. Please reopen if the problem still exists.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WONTFIX
(Assignee)

Updated

2 years ago
Product: addons.mozilla.org → Toolkit
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