513367 - Layout of bill pay at ingdirect.com broken

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[u88484]

Attachment: Screenshot

The layout of the bill pay section at ingdirect.com is broken.  Same with or without HTML5 enabled.  This broken between the 08/13 and 08/28 builds due to last time I paid a bill on 08/13 the page was fine.  See screenshot comparing 3.5.2 and latest trunk.

Comment 1

[u88484]

Actually between 08/13 and 08/27 builds.  Will try to find exact regression this weekend.

Comment 2

[u88484]

Well I guess they just started their bogus UA sniffing because altering the UA to say Firefox/3.5.2 fixed the issue.

-> Tech Evangelism

Comment 3

[u88484]

I sent an email to ingdirect but if anyone has any contacts there, that would be great to get them to see this bug report.

Comment 4

[Chris Lawson (gone)]

I don't have "contacts" there, but I do have an account (as I'm assuming you do, Kurt). I'll try to look into this soon-ish.

Comment 5

[u88484]

Maybe this, only place I could see t hem sniffing for Firefox.
/jscript/eo/billpay/bill_pay.js


* Handle the onload iframe event for safari
**/
function safari_onload() {
    if(/Safari/i.test(navigator.userAgent)){        
        var _billPayTimer=setInterval(function(){
        if(/loaded|complete/.test(document.readyState)){
            clearInterval(_billPayTimer);
            billpay_onload();
        }}, 10)
    }
    else if(/Firefox/i.test(navigator.userAgent)){    
    	// this is a Firefox fix
    	// If the womAdd on the page calls safari_onload and the iframe onload
    	// is defined, then Firefox hangs
    	// so this code sets the onload on the iframe after the page onload occurs
    	// can a race condition occur where the iframe onload occurs after the page has been loaded?
    	// Appears to happen after the page load event
        document.getElementById ("billpayframe").contentWindow.onload = billpay_onload();
    }
}

Comment 6

[u88484]

Got an autmoated reply today,
"Thank you for your feedback regarding our website.  Our technology team continually works to optimize our website's performance and functionality, so I have forwarded your comments to them for consideration."

Comment 7

[u88484]

Well the page won't be broken for Firefox 3.6 users but it is still messed up for trunk users.  I never did receive a response from them.

Comment 9

[u88484]

Resolving WFM.  I'm pretty sure this was still broken a while ago but now that 'Minefield' is no longer in the UA string this is fixed.

Comment 10

[Chris Lawson (gone)]

Firefox is not the only Gecko browser; until someone can confirm this is fixed without having the string "Firefox" in the UA, I'm re-opening it.

Comment 11

[Karl Dubost💡 :karlcow]

Both Opera (blink) and Firefox display an invalid certificate message when trying to access
https://secure.ingdirect.com/myaccount/INGDirect/bill_pay.vm

It is happening for https://secure.ingdirect.com/
When accessing http://ingdirect.com/ users are redirected to 
https://home.capitalone360.com/redirect
a homepage giving the choice in between 
* http://www.ing.us/
* https://home.capitalone360.com/
And the message saying 'ingdirect is no longer active'.



Closing as INVALID.