514982 - Firefox STOPS from responding

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Steve Lee]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

Firefox STOPS from responding, you open a new Tab and click Home , our any web address and it just tells you DONE on the bottom left corner. The Browser is completly DEAD and can not be used. In order to fix this error you have to end firefox - then Bring up Task Manager and Kill Firefox. Our web is Dead. Even if you open a new Tab it still does not See a connection to the Web? I am about ready to Give up on firefox, and go with IE, Just becuase of this reason ...I Have been using firefox since the day you started this project...PLEASE FIX this ERROR ...I hate IE

Reproducible: Always

Steps to Reproduce:
1.open a web page , open many tabs at least 2 our 3 ..but not needed
2.Wait 5 to 10 min on one of the pages and then try to go back to it 
3.At this point the Client (firefox) does not respond to web address our any connection ?
Actual Results:  
Some time you dont even need a second connection our Tab open 

Expected Results:  
Loses connection with Web our does not have the ability any more to connect to web pages?

connect to the link, our got the Url you add in the browser. This is using the default theme..

Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
cl 	14.00.50727.762 	-GR- -TP -nologo -Zc:wchar_t- -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1 

I am running x64 Vista but my wife has this same problem in here x86 Vista Box ..

Comment 1

[Daniel Veditz [:dveditz]]

I'm going to unhide this bug in the hopes that more people seeing the symptoms might collectively come up with an answer. These are very strange symptoms. If you had no connection at all, ever, that would be one thing. If it was just your computer, that'd be another. But two separate computers that work fine for a while and then decide to stop connecting seems a little odd.

You are both in the same location I assume -- have you used another program (such as IE) to verify that your computer is still connected to the internet? Because Firefox is "dead" I assume that's the problem rather than your house's network connection, but since it's two separate computers it's worth asking.

What plugins and addons do you and your wife have installed, and what versions? Both are listed on the Add-ons dialog (found on the Tools menu).

Are there any particular pages that seem to be involved when you find Firefox hung up? Especially any that you and your wife both encounter?

Comment 2

[Steve Lee]

Ill post pic links to alot of your answers ..and yes we are in the same location iam in the front room shes in the bed room and this all happened at difference times. And yes i had to goto IE to even get the the page unless i ctrl-alt- del out of it and end firefox in the back ground ...

The Bug
[URL=http://img6.imageshack.us/i/buggedm.jpg/][IMG]http://img6.imageshack.us/img6/1438/buggedm.th.jpg[/IMG][/URL]

TaskManager so you can use firefox again 
[URL=http://img198.imageshack.us/i/taskman.jpg/][IMG]http://img198.imageshack.us/img198/4607/taskman.th.jpg[/IMG][/URL]

addons
[URL=http://img36.imageshack.us/i/addonsr.jpg/][IMG]http://img36.imageshack.us/img36/2780/addonsr.th.jpg[/IMG][/URL]

as for addons in my wifes pc she does not have any .. and it does not matter what page it is, its what ever web page we are trying to goto at the time it just sits there and does not goto the page its like the whole browser is not seeing the internet.

Comment 3

[Daniel Veditz [:dveditz]]

The third picture isn't very useful, unfortunately -- the "Get addons" tab only shows recommendations from our site, not what you have installed. But since your wife says she doesn't have any I'm more interested in what you've got in the "Plugins" tab -- because I know you've got some whether you think you do or not. The task manager screenshot, for instance, shows you've got Java installed. I see jusched running so hopefully you're up to date with it, but Java has been known to hang up Firefox. Unless you need it for some on-line games you might try disabling it (from that Plugin tab) and see if that helps. You're also pretty low on usable memory, with most of it seeming to go to that "client.exe" for Ispania. Do the hangs tend to happen less when that isn't running?

When you say "it's like the whole browser is not seeing the internet" you mean the browser is otherwise working fine? If you open the "Organize Bookmarks" window from the Bookmarks menu that works? Opening a local file like "file:///C:/" will show you your local file system and the browser is responsive as long as you don't try to load a remote URL?

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, please consider using the most recent Firefox 4 beta build, your bug may be resolved there.

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.