515603 - Firefox v.3.5.3 does not print on OS X v.10.5.8 (previous version of Firefox did...).

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Stephen R Ward]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

When I try to print _any_page_whatsoever_, Firefox will open the Print dialog, but will then not print, or generate a preview. (It doesn't actually appear to be sending a print command anywhere, as the printer does not receive a document to process in the print queue.)

It will, however, save the page as a PDF. (However, as far as I am aware, this is a different process, using a different mechanism, not relying on the print driver....)

I have been able to replicate this behaviour on both my main printer -- a Lexmark c510dtn -- and a Samsung SCX-4200. It therefore does not appear to be the print driver that is at fault.

I have restarted Firefox, with the same result. I have not, however, restarted my Mac (a 2009 Mac Mini, with 4GB of RAM). I have also tried this on a plethora of pages: again, with the same result.

Reproducible: Always

Steps to Reproduce:
1. Command P (...or File -> Print...).
2. Hit <Print> button.
3. Silence.
Actual Results:  
Nothing.

Expected Results:  
Lots of noise, and pieces of paper!

about:buildconfig

Source

Built from http://hg.mozilla.org/releases/mozilla-1.9.1/rev/0da982f65d37
Build platform
target
powerpc-apple-darwin9.2.0

Build tools
Compiler 	Version 	Compiler flags
gcc-4.0 -arch ppc 	gcc version 4.0.1 (Apple Inc. build 5484) 	-I/usr/X11/include -Wall -W -Wno-unused -Wpointer-arith -Wcast-align -W -Wno-long-long -gdwarf-2 -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -pthread -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon -DNDEBUG -DTRIMMED -O2
g++-4.0 -arch ppc 	gcc version 4.0.1 (Apple Inc. build 5484) 	-I/usr/X11/include -fno-rtti -fno-exceptions -Wall -Wpointer-arith -Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-non-virtual-dtor -Wcast-align -Wno-invalid-offsetof -Wno-long-long -gdwarf-2 -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -fshort-wchar -pthread -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon -DNDEBUG -DTRIMMED -O2

Configure arguments
--target=powerpc-apple-darwin9.2.0 --with-macos-sdk=/Developer/SDKs/MacOSX10.4u.sdk --enable-application=browser --enable-update-channel=release --enable-update-packaging --disable-tests --enable-official-branding
Source

Built from http://hg.mozilla.org/releases/mozilla-1.9.1/rev/0da982f65d37
Build platform
target
i386-apple-darwin9.2.0

Build tools
Compiler 	Version 	Compiler flags
gcc-4.0 -arch i386 	gcc version 4.0.1 (Apple Inc. build 5484) 	-I/usr/X11/include -Wall -W -Wno-unused -Wpointer-arith -Wcast-align -W -Wno-long-long -gdwarf-2 -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -pthread -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon -DNDEBUG -DTRIMMED -O2
g++-4.0 -arch i386 	gcc version 4.0.1 (Apple Inc. build 5484) 	-I/usr/X11/include -fno-rtti -fno-exceptions -Wall -Wpointer-arith -Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-non-virtual-dtor -Wcast-align -Wno-invalid-offsetof -Wno-long-long -gdwarf-2 -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -fshort-wchar -pthread -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon -DNDEBUG -DTRIMMED -O2

Configure arguments
--target=i386-apple-darwin9.2.0 --with-macos-sdk=/Developer/SDKs/MacOSX10.4u.sdk --enable-application=browser --enable-update-channel=release --enable-update-packaging --disable-tests --enable-official-branding

Comment 1

[Tyler Downer [He/Him]]

If you create a new profile, will it print?
http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.