517310 - User-agent and plugin information is not detected/passed to/pre-populated in the Ask a New Question page

Status: VERIFIED FIXED

(support.mozilla.org :: Forum, task)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot

The following fields are supposed to be pre-populated on a visit to the Ask a New Question page:

* Firefox version
* Operating System
* Installed plugins

STR:

1. Load https://support-stage.mozilla.org/tiki-view_forum.php?locale=en-US&forumId=1
2. Click on "Ask a New Question"
3. Keep advancing through the dialogs until you get to Step 4 of 4
4. Now, click on "Show details" under "We've made some educated guesses on your current browser setup and operating system."

Comment 1

[Stephen Donner [:stephend] Not actively reading bugmail]

Further testing bears this out: we're checking for "firefox", I think, and so user agents with:

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2a2pre) Gecko/20090917 Namoroka/3.6a2pre (.NET CLR 3.5.30729)

aren't getting recognized.

Comment 2

[James Socol [:jsocol, :james]]

Attachment: patch, v1

After talking to Cheng, we're not doing to directly support the version numbering in non-release versions, which are less than 1% of all SUMO visitors, but in exchange we're adding the full User Agent string to the post.

This also replaces the version detection with a more stable method.

Comment 3

[James Socol [:jsocol, :james]]

r52047 / r52048

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

I don't know what "directly support" entails, but using Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b1pre) Gecko/20090922 Namoroka/3.6b1pre (.NET CLR 3.5.30729), I'm seeing neither its user agent nor plugins pre-populated in the AAQ form; reopening.

Comment 5

[[:Cww]]

We're not going to support it if it doesn't have Firefox (could break for non Firefox browsers like IE6).  Rather than whitelisting allowed browsers (less than 1% of users), we're just putting the full useragent in the post so we don't have to parse it.

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED on http://support-stage.mozilla.org/en-US/forum/1/446779 -- I didn't post the UA there, it was automagically filled in.

We're not supporting it directly in the AAQ form for non-"Firefox" clients; I get that now :-)