Update new AAQ form to add about:support paste location

VERIFIED FIXED in 1.4.1

Status

support.mozilla.org
Forum
P1
normal
VERIFIED FIXED
8 years ago
8 years ago

People

(Reporter: Cww, Assigned: jsocol)

Tracking

unspecified
1.4.1

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: sumo_only, URL)

Attachments

(2 attachments, 1 obsolete attachment)

(Reporter)

Description

8 years ago
Right now the form has nowhere to paste about:support (coming in Firefox 3.6) in a way that will collapse on a new thread.
(Reporter)

Updated

8 years ago
Target Milestone: --- → 1.4.1
Why would we do this in 1.4.1 since the about:support page doesn't exist yet?
(Reporter)

Comment 2

8 years ago
It will exist starting early-mid Nov, but in beta starting in two weeks.  It's a fast release cycle and I'm worried any later milestones will miss this.
Gotcha. So we should keep it on triage.
Assignee: nobody → paulc
(Assignee)

Updated

8 years ago
Assignee: paulc → james
Priority: -- → P1
(Reporter)

Comment 4

8 years ago
Two steps here: Phase one: update the text of AAQ to tell users to paste their troubleshooting info in the extensions box.  (do this when 3.6b1 releases) Phase two: make a special box for the info that results in a collapsible section.
(Assignee)

Comment 5

8 years ago
I'm a little confused here: if we have the data from about:support, do we need the Extensions data, or is it a replacement for the Extensions data?
(Assignee)

Comment 6

8 years ago
In phase one from comment 4, this is just a string change. We'll change the label from "Installed extensions" to...? Any suggestions?

Comment 7

8 years ago
Some suggestions:
* Troubleshooting info/information
* Additional info/information
* Additional details
* Other info

I think I may personally prefer Additional info, but I'd like to hear what others think.

We need a link to instructions or find a way to squeeze it into the AAQ form itself (without making it look too busy). Instructions should explain:

* How to get the "Troubleshooting Information" copy/paste
* What kind of info we're looking for (e.g. extensions) if they DON'T want to use the copy/paste above.
(Assignee)

Comment 8

8 years ago
"Additional info(rmation)?" and "Other info" are extremely vague and I think will prompt users to leave it blank or enter unrelated info.

"Troubleshooting Information" makes it clear we want something specific, though not very clear what that is.
(Reporter)

Comment 9

8 years ago
Troubleshooting information is what it's called in the menu, please lets be specific.
(Assignee)

Comment 10

8 years ago
(In reply to comment #9)
> Troubleshooting information is what it's called in the menu, please lets be
> specific.

I support matching the menu text.
Go for it. As long as we provide instructions for where/how to get this info..
(Reporter)

Comment 12

8 years ago
Installed Extensions:
If you're using the Firefox 3.6 beta, please post the information from *Help > Troublehsooting Information* here instead.
(Assignee)

Comment 13

8 years ago
Created attachment 406534 [details] [diff] [review]
patch

This is r53497. Just a string change, checked in IE 8, Firefox 3.5.3, Chrome on Windows XP and Firefox 3.5.3 on Fedora.
(Assignee)

Updated

8 years ago
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → FIXED
OS: Linux → All
Hardware: x86 → All
(In reply to comment #13)
> Created an attachment (id=406534) [details]
> patch
> 
> This is r53497. Just a string change, checked in IE 8, Firefox 3.5.3, Chrome on
> Windows XP and Firefox 3.5.3 on Fedora.

Just an unreviewed string change with a typo, you mean :-)  (I'm really not this mean, just being playful!)

"Troublehsooting Information"
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
(Assignee)

Comment 15

8 years ago
Created attachment 406710 [details] [diff] [review]
patch, typo fixed

Thanks for catching this, Stephen.
Attachment #406534 - Attachment is obsolete: true
(Assignee)

Comment 16

8 years ago
r53538
Status: REOPENED → RESOLVED
Last Resolved: 8 years ago8 years ago
Resolution: --- → FIXED
Created attachment 406711 [details]
Post-fix screenshot
Verified FIXED on http://support-stage.mozilla.org/en-US/forum/1?openpost=1.
Status: RESOLVED → VERIFIED
(Assignee)

Comment 19

8 years ago
r53539 (prod)
(Assignee)

Updated

8 years ago
Whiteboard: sumo_only
You need to log in before you can comment on or make changes to this bug.