Closed Bug 520029 Opened 15 years ago Closed 12 years ago

set up redirects for mobile support pages

Categories

(support.mozilla.org :: General, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: Gavin, Unassigned)

References

Details

We'd like to use the same setup Firefox does for linking to mobile support.

That means we'd like to use links of the form:
http://support.mozilla.com/1/mobile/%VERSION%/%OS%/%LOCALE%/

(same as Firefox, but with s/firefox/mobile/).

This needs to redirect to the relevant page under mobile.support.mozilla.com, I'm guessing. For beta 4, we're just going to hardcode the link to mobile.support.mozilla.com (bug 520022).

Right now we're just linking to that URL directly from a "Support" button, but in the future we may want redirects to specific articles the same way Firefox does it (appending the article name to the end of the URL).
It'd probably be easier to use mobile.support.mozilla.com/mobile/ etc because currently the redirects on support.mozilla.com don't even look at the /firefox/ part and so would have to get rewritten.  Plus it means the htaccess file on support.mozilla.com doesn't grow to an insane size handling redirects for mobile as well.
Makes sense to me - we can just as easily use:

http://mobile.support.mozilla.com/1/mobile/%VERSION%/%OS%/%LOCALE%/

(and omit the redundant /mobile/, perhaps?)
Depends on: 524159
When does this need to get done by?
No big rush (perhaps obviously :). We haven't really looked into having in-product help links yet, and it isn't exactly a priority.

It would be nice to link to a localized version, but we can probably do that without these redirects... http://mobile.support.mozilla.com/%AB_CD%/ seems to work, at least partially.
Agree with Gavin to remove the redundant mobile/, so: http://mobile.support.mozilla.com/1/%VERSION%/%OS%/%LOCALE%/

A localized link to the start page would work with just http://mobile.support.mozilla.com/%locale%/ 

However, we also need to actually localize the start page (and articles) or it will fall back to the en-US content. Sounds like it's time to discuss an l10n strategy for the Mobile support site (but probably not in this bug). :)
No longer blocks: 514467
We seem to have decided at some point to go with:
http://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
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