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crash [@ AcroRd32.dll@0x9456 ] on the rise since 2009 10 13 and/or Acrobat 9.2.0.124 release

RESOLVED INCOMPLETE

Status

Plugins Graveyard
PDF (Adobe)
--
critical
RESOLVED INCOMPLETE
9 years ago
2 years ago

People

(Reporter: chris hofmann, Unassigned)

Tracking

({crash})

x86
Windows XP
crash

Details

(crash signature)

(Reporter)

Description

9 years ago
over all AcroRd23.dll crashs seem to be increasing and this particular signature is now the top crash among them and increasing since 2009 10 13

0   total crashes for AcroRd32.dll@0x9456 on 20091008-crashdata.csv
0   total crashes for AcroRd32.dll@0x9456 on 20091009-crashdata.csv
0   total crashes for AcroRd32.dll@0x9456 on 20091010-crashdata.csv
0   total crashes for AcroRd32.dll@0x9456 on 20091011-crashdata.csv
0   total crashes for AcroRd32.dll@0x9456 on 20091012-crashdata.csv
35   total crashes for AcroRd32.dll@0x9456 on 20091013-crashdata.csv
130   total crashes for AcroRd32.dll@0x9456 on 20091014-crashdata.csv
159   total crashes for AcroRd32.dll@0x9456 on 20091015-crashdata.csv
110   total crashes for AcroRd32.dll@0x9456 on 20091016-crashdata.csv
89   total crashes for AcroRd32.dll@0x9456 on 20091017-crashdata.csv
99   total crashes for AcroRd32.dll@0x9456 on 20091018-crashdata.csv
189   total crashes for AcroRd32.dll@0x9456 on 20091019-crashdata.csv

looks like this might be associated with upgrade of the adobe reader around 2009-10-13  -- http://kb2.adobe.com/cps/500/cpsid_50026.html

http://crash-stats.mozilla.com/report/list?query_search=signature&query_type=exact&query=AcroRd32.dll%400x9456&date=&range_value=1&range_unit=weeks&do_query=1&signature=AcroRd32.dll%400x9456


AcroRd32.dll@0x9456
        http://crash-stats.mozilla.com/report/index/80101786-2f0c-44ca-95dd-f4c012091015
        had just updated adobe reader
        http://histories.cambridge.org.proxy.library.vanderbilt.edu/uid=1909/extract?id=chol9780521362900_CHOL9780521362900A039
        Firefox 3.5.3 Windows NT 5.1.2600 Service Pack 2

AcroRd32.dll@0x9456
        http://crash-stats.mozilla.com/report/index/06fdb200-e89e-43f9-9582-bdec12091019
        I had successfully upgraded to the latest Acrobat Reader patch since opening Firefox.  Everything was fine until I attempted to open a PDF from within Firefox.
        http://www.unpcbs.com/
        Firefox 3.5.4 Windows NT 5.1.2600 Service Pack 3

AcroRd32.dll@0x9456
        http://crash-stats.mozilla.com/report/index/317ce2b8-2d48-41ce-8c67-e85fc2091019
        I was downloading updates for adobe reader 9 and that's when it all happens, daymn!
        https://stamps.hasil.gov.my/stamps/index.php/list/v1/id/5000000437252
        Firefox 3.0.14 Windows NT 5.1.2600 Service Pack 3
(Reporter)

Comment 1

9 years ago
charles, do you know how we could find a contact in the acrobat team?
Keywords: crash

Comment 2

9 years ago
I will contact you offline Chris.  You can always email me in the future.
(Reporter)

Updated

9 years ago
Depends on: 524110

Updated

9 years ago
Severity: normal → critical

Updated

8 years ago
Component: Plug-ins → PDF (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-reader
Version: Trunk → 9.x
(Assignee)

Updated

7 years ago
Crash Signature: [@ AcroRd32.dll@0x9456 ]

Comment 3

2 years ago
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
(Assignee)

Updated

2 years ago
Product: Plugins → Plugins Graveyard
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