Open Bug 524971 Opened 15 years ago Updated 2 years ago

Crash Report [@ nsAppShell::ProcessNextNativeEvent(int) ]

Categories

(Core :: Widget, defect, P5)

Product:
Core
Component:
Widget
Platform:
x86
Windows XP
Type:
defect

Tracking

()

People

(Reporter: chofmann, Unassigned)

References

Details

(Keywords: crash, Whiteboard: tpi:-)

Crash Data

just outside the top 100 in long tail. maybe as many as 500 crashes per day on some days http://hg.mozilla.org/releases/mozilla-1.9.1/annotate/0da982f65d37/widget/src/windows/nsAppShell.cpp#l164 0 @0xc4c5cd20 1 xul.dll nsAppShell::ProcessNextNativeEvent widget/src/windows/nsAppShell.cpp:164 2 winmm.dll timeGetTime 3 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:497 4 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170 5 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:193 6 nspr4.dll PR_GetEnv 7 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 8 firefox.exe __tmainCRTStartup obj-firefox/memory/jemalloc/src/crtexe.c:591 9 kernel32.dll BaseProcessStart more reports at http://crash-stats.mozilla.com/report/list?query_search=signature&query_type=exact&query=nsAppShell%3A%3AProcessNextNativeEvent%28int%29&date=&range_value=1&range_unit=weeks&do_query=1&signature=nsAppShell%3A%3AProcessNextNativeEvent%28int%29 os breakdown 31 nsAppShell::ProcessNextNativeEvent(int) Windows NT 5.1.2600 Service Pack 3 27 nsAppShell::ProcessNextNativeEvent(int) Windows NT 5.1.2600 Service Pack 2 1 nsAppShell::ProcessNextNativeEvent(int) Windows NT 5.1.2600 Dodatek Service Pack 3 distribution of all versions where the nsAppShell::ProcessNextNativeEvent crash was found on 20091024-crashdata.csv 37 Firefox 3.5.3 18 Firefox 3.0.14 1 Firefox 3.5.2 1 Firefox 3.5 1 Firefox 3.0.8 1 Firefox 3.0.3 seems to be a lot of russian/other language sites involve in comments and urls 2 http://narutoanimag.forumbb.ru 2 http://apps.facebook.com 1 https://baza-r.com 1 http://www.ppbo.fr 1 http://www.magnumgirls.com 1 http://www.libertaddigital.com 1 http://www.google.ru 1 http://www.google.pl 1 http://www.ganjawars.ru 1 http://www.gamesload.de 1 http://www.fashionbank.ru 1 http://onetwo.tomsk.ru 1 http://nedvizhimost.slando.com.ua 1 http://my.mail.ru 1 http://chat.wap4u.ru 1 http://brilliantshine.ucoz.ru
This also appears to be windows only, yes?
Severity: normal → critical
Keywords: crash
Blocks: 540307
OS: Mac OS X → Windows XP
Is this likely to be related to this crash I just had: Loading Dump File [C:\Users\James\AppData\Local\Temp\firefox.DMP] User Mini Dump File with Full Memory: Only application data is available Symbol search path is: SRV*h:\other\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Version 7600 UP Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Sun May 2 20:10:19.000 2010 (GMT+10) System Uptime: 2 days 19:27:48.270 Process Uptime: 0 days 7:45:11.000 ................................................................ ................................................ Loading unloaded module list ......... eax=00000007 ebx=00000000 ecx=000000c8 edx=00000000 esi=757991b5 edi=00000000 eip=76fe64f4 esp=0015f4e8 ebp=033294c0 iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200202 ntdll!KiFastSystemCallRet: 76fe64f4 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: kernel32!pNlsUserInfo *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: kernel32!pNlsUserInfo *** *** *** ************************************************************************* FAULTING_IP: +579e952f0149db34 00000000 ?? ??? EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 00000ac4 DEFAULT_BUCKET_ID: STATUS_BREAKPOINT PROCESS_NAME: firefox.exe ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid NTGLOBALFLAG: 400 APPLICATION_VERIFIER_FLAGS: 0 PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT LAST_CONTROL_TRANSFER: from 757993f3 to 76fe64f4 STACK_TEXT: 0015f4e4 757993f3 667e6e00 033294c4 033294c0 ntdll!KiFastSystemCallRet 0015f4e8 667e6e00 033294c4 033294c0 00000000 user32!NtUserWaitMessage+0xc 0015f540 735f271c e3e28ac8 00000040 00002710 xul!nsAppShell::ProcessNextNativeEvent+0xc0 [e:\builds\moz2_slave\win32_build\build\widget\src\windows\nsappshell.cpp @ 185] 0015f5b8 6680473b 00538458 84243d83 005147a0 winmm!timeGetTime+0x2e 0015f5d0 667c7c75 00000000 0051b470 00000001 xul!MessageLoop::DoWork+0x6b [e:\builds\moz2_slave\win32_build\build\ipc\chromium\src\base\message_loop.cc @ 431] 0015f604 667f1ad0 00000000 00000001 0015f628 xul!nsThread::ProcessNextEvent+0x175 [e:\builds\moz2_slave\win32_build\build\xpcom\threads\nsthread.cpp @ 510] 0015f638 668d8373 00000000 84243e3f 0051b470 xul!mozilla::ipc::MessagePump::Run+0x120 [e:\builds\moz2_slave\win32_build\build\ipc\glue\messagepump.cpp @ 143] 0015f674 668d833b 84243ee7 0051b470 033294c0 xul!MessageLoop::RunHandler+0x26 [e:\builds\moz2_slave\win32_build\build\ipc\chromium\src\base\message_loop.cc @ 200] 0015f6ac 668c4b74 00000000 02902430 668d8207 xul!MessageLoop::Run+0x1f [e:\builds\moz2_slave\win32_build\build\ipc\chromium\src\base\message_loop.cc @ 174] 0015f6b8 668d8207 033294c0 1000bdd0 666cdca7 xul!nsBaseAppShell::Run+0x34 [e:\builds\moz2_slave\win32_build\build\widget\src\xpwidgets\nsbaseappshell.cpp @ 180] 0015f6c4 666cdca7 02902430 0052a0a8 00000001 xul!nsAppStartup::Run+0x1e [e:\builds\moz2_slave\win32_build\build\toolkit\components\startup\src\nsappstartup.cpp @ 184] 0015f96c 0103133b 00000001 0052a0a8 00515300 xul!XRE_main+0xdc1 [e:\builds\moz2_slave\win32_build\build\toolkit\xre\nsapprunner.cpp @ 3485] 0015f9b8 010316c2 00000001 00534080 005110c0 firefox!wmain+0x33b [e:\builds\moz2_slave\win32_build\build\toolkit\xre\nswindowswmain.cpp @ 120] 0015f9f8 76f11194 7ffd5000 0015fa44 76ffb3f5 firefox!__tmainCRTStartup+0x152 [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\crtsrc\crtexe.c @ 591] 0015fa04 76ffb3f5 7ffd5000 7bdd5b9f 00000000 kernel32!BaseThreadInitThunk+0xe 0015fa44 76ffb3c8 01031840 7ffd5000 00000000 ntdll!__RtlUserThreadStart+0x70 0015fa5c 00000000 01031840 7ffd5000 00000000 ntdll!_RtlUserThreadStart+0x1b STACK_COMMAND: ~0s; .ecxr ; kb FOLLOWUP_IP: xul!nsAppShell::ProcessNextNativeEvent+c0 [e:\builds\moz2_slave\win32_build\build\widget\src\windows\nsappshell.cpp @ 185] 667e6e00 e94cffffff jmp xul!nsAppShell::ProcessNextNativeEvent+0x11 (667e6d51) SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: xul!nsAppShell::ProcessNextNativeEvent+c0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: xul IMAGE_NAME: xul.dll DEBUG_FLR_IMAGE_TIMESTAMP: 4bc51ec9 FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_xul.dll!nsAppShell::ProcessNextNativeEvent BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_xul!nsAppShell::ProcessNextNativeEvent+c0 WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/firefox_exe/1_9_2_3755/4bc5201d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1 Followup: MachineOwner --------- 0:000> .exr 0xffffffffffffffff ExceptionAddress: 00000000 > ExceptionCode: 80000003 (Break instruction exception) > ExceptionFlags: 00000000 >NumberParameters: 0 (For some reason breakpad didn't catch it.)
Crash Signature: [@ nsAppShell::ProcessNextNativeEvent(int) ]
Crash Signature: [@ nsAppShell::ProcessNextNativeEvent(int) ] → [@ nsAppShell::ProcessNextNativeEvent(int) ] [@ nsAppShell::ProcessNextNativeEvent ]
Priority: -- → P5
Whiteboard: tpi:-
Грузоперевозки по Одессе и Украине - https://pereezd.odessa.ua/
QA Whiteboard: qa-not-actionable
Severity: critical → S2

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Severity: S2 → S3
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