Open Bug 525787 Opened 15 years ago Updated 13 years ago

Seamonkey 2.0 POP3 mail: signature file not attached on reply or forward except on first account

Categories

(SeaMonkey :: MailNews: Composition, defect)

Product:
SeaMonkey
Component:
MailNews: Composition
Version:
SeaMonkey 2.3 Branch
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

People

(Reporter: ceo, Unassigned)

Details

(Whiteboard: [Halloween2011Bug]) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.1.4) Gecko/20091017 SeaMonkey/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.1.4) Gecko/20091017 SeaMonkey/2.0

Seamonkey 2.0 POP3 mail: 
Signature file not is attached on reply or forward for mail accounts other than the first one. 
Compose works correctly. 
Settings are: Automatically quote, reply above the quote, signature below the reply. 
No difference with compose in HTML or not.


Reproducible: Always

Steps to Reproduce:
1. Open a mail in an inbox in an account other than the first one
2. Click reply or forward
3.
Actual Results:  
Message is quoted but no signature is inserted

Expected Results:  
Message is quoted and signature file is inserted

Inserted the signature file.
Flags: wanted-seamonkey2.1?
Flags: wanted-seamonkey2.0?
And you configured a signature for each Account ?
Yes, as I said, it works as expected for a compose.
I meant under Account/Composition&adressing/[]Include signature for replies / forwards
Yes, all boxes ticked.
Can't confirm under Win XP (rv:1.9.1.6pre) Gecko/20091107
Version: unspecified → SeaMonkey 2.0 Branch
Please try again with a signature text set in the account settings and not with a signature file.

Does this error happen in a newly created profile too?

Anything in the Error Console?
Does not work with signature text or signature file with reply above or below, in an old or new account. It only works in the first account, not any others. 
Where would I find the Error Console?
Menu - Tools - Web Development - Error Console. It shows Javascript errors on websites AND internal errors of Seamonkey.
Anything in the Error Console?  Yep...

Warning: Unknown property 'mso-margin-top-alt'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Unknown property 'mso-margin-bottom-alt'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 42
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 45
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 48
Warning: Unknown property 'font-color'.  Declaration dropped.
Source File: about:blank
Line: 0
Warning: Unknown property 'mso-margin-top-alt'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Unknown property 'mso-margin-bottom-alt'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 42
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 45
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 48
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Error: [Exception... "'JavaScript component does not have a method named: "handleEvent"' when calling method: [nsIDOMEventListener::handleEvent]"  nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)"  location: "<unknown>"  data: no]
Warning: Error in parsing value for 'white-space'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/global.css
Line: 278
Warning: Error in parsing value for 'white-space'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/global.css
Line: 279
Warning: Error in parsing value for 'white-space'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/global.css
Line: 280
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Unknown property 'zoom'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Expected declaration but found '*'.  Skipped to next declaration.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/calendar.css
Line: 7
Warning: Unknown property '-moz-opacity'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/autocomplete.css
Line: 7
Warning: Error in parsing value for 'filter'.  Declaration dropped.
Source File: https://bugzilla.mozilla.org/skins/standard/yui/autocomplete.css
Line: 7
Sorry, I should have said that the Console collects all errors, warnings and messages since the program start.  To get information about a specific action the Console needs to be cleared before starting it.  Take the Consoles content into the clipboard immediately after the action, especially before going to Bugzilla.

Perhaps you might want to check the Console again.
The log was cleared immediately before doing a reply or forward, and all those errors were as a result of that one action.
Pasting errors to Notepad first then to bugzilla.
For a reply
Warning: Unknown property 'mso-margin-top-alt'.  Declaration dropped.
Source File: about:blank
Line: 0
Warning: Unknown property 'mso-margin-bottom-alt'.  Declaration dropped.
Source File: about:blank
Line: 0
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 6
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 9
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 12
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 15
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Expected end of value but found 'none'.  Error in parsing value for 'text-decoration'.  Declaration dropped.
Source File: about:blank
Line: 44

For a forward
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 6
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 9
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 12
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 15
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Expected end of value but found 'none'.  Error in parsing value for 'text-decoration'.  Declaration dropped.
Source File: about:blank
Line: 44
Warning: Unknown property 'mso-margin-top-alt'.  Declaration dropped.
Source File: about:blank
Line: 0
Warning: Unknown property 'mso-margin-bottom-alt'.  Declaration dropped.
Source File: about:blank
Line: 0
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 6
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 9
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 12
Warning: Unknown descriptor 'panose-1' in @font-face rule.  Skipped to next declaration.
Source File: about:blank
Line: 15
Warning: Unknown property 'mso-style-type'.  Declaration dropped.
Source File: about:blank
Line: 39
Warning: Expected end of value but found 'none'.  Error in parsing value for 'text-decoration'.  Declaration dropped.
Source File: about:blank
Line: 44
I seems that you want to create HTML formatted mails. Please switch off the setting Compose messages in HTML format in the Compositions & Adressing settings for this account.

Is the signature a plain file or does it contain HTML? See bug 491706 and bug 531025.
You don't seem to get the point. 
Some accounts I would like to reply in HTML. Others in plain text. 
All the signature files are plain text. 
The same errors are present, no matter which account I use, or 
whether HTML is on or not.
When I reply or forward an email sitting in an inbox, no matter how 
it got there, common sense is that it should pickup the formatting, 
the signature and the from address from the settings in the account 
that belongs to that inbox. 
Try using the last version of Netscape, it worked perfectly.
> You don't seem to get the point. 

I'm sorry about that and agree with the wanted behaviour you described. But it's easier to confirm bugs which can be reproduced. 

To exclude that this error happens because some bad data is involved it is necessary that you create a new Profile under Menu - Tools - Switch Profile - Manage Profiles - Create Profile. Please report your findings.
With SM 2.0.2pre on Mac I also do not get the signature from the text file.

Build identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.8pre) Gecko/20100101 SeaMonkey/2.0.2pre
See comment 7, New accounts already tried.
Please note the difference between a new account in an existing profile and a new profile. To prove that the bug isn't caused by personal settings it is necessary to create a new profile.
Flags: wanted-seamonkey2.0?
Can you try and reproduce with SeaMonkey v2.0.3 ?

Is it diacritics in name file and folders?

Has been Account migrated from SeaMonkey 1.1? If yes, check the signature file in the location.
Flags: wanted-seamonkey2.1?
Bug still there in Seamonkey 2.0.10 !!!
Tried to reproduce it with Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.17pre) Gecko/20101129 SeaMonkey/2.0.12pre and three mail accounts (1 IMAP, 2 POP3)

I always get the signature included from a text file in all three accounts on reply (for plain and html mails).

For forward I never see a signature included and it doesn't matter if I want to include it from a text file or added it directly in the account settings.
(In reply to comment #21)

> For forward I never see a signature included and it doesn't matter if I want to
> include it from a text file or added it directly in the account settings.
Oops, forgot to set the pref correctly. With it enabled, I get the signature as well for forwarded messages.
Is this still reproducible?
Bug still there in Seamonkey 2.3.3 !!!
Please, try with 2.7a1 nightly from http://ftp.mozilla.org/pub/mozilla.org/seamonkey/nightly/latest-comm-central-trunk/ and include build in your report
I know this might be painful but could you try a new profile, see http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_SeaMonkey for information about how to transfer data. Always backup before attempting this.
Whiteboard: [Halloween2011Bug]
Version: SeaMonkey 2.0 Branch → SeaMonkey 2.3 Branch
OK, I have gone to the trouble of creating a new profile, and have managed to recover all the information except the form fill modify command in the extensions page freezes. 
As regards the email bugs:
I have 4 accounts (plus the local one)
All: Quote the original, Start reply above text, sig below reply, incl sig for replies & forwards. Have tried with a signature file and signature text (same results). 
1st Acct: compose in Text
2nd Acct: compose in HTML
I sent myself some emails created in the first two accounts with signatures- all good.
FYI When viewing these received emails, the signature  appears dimmed. 
When I reply in account 1, the signature part of the received message does not appear, whilst forwarding the message, the signature part does appear. ?
It is editing in text correctly and with the correct from address and signature.

When I reply in account 2, the signature part of the received message does not appear, whilst forwarding the message, the signature part does appear. ?
It is editing in text incorrectly, It should be in HTML.
The From address is also incorrect. It is showing account 1's address, not account 2's address. 
The Signature is incorrect. It has used the one from account 1. !

These are the same bugs I have been reporting for over 4 years, and going to all the trouble of building a new profile has not made one bit of difference. 
You need to get rid of, or put an option to disable, the reference to the X-Account-Key or whatever is stuffing up the formatting/from addresses/signature selection. 

I will only try 2.7a1 if you can guarantee that the problems have been fixed. 

R
David
Just discovered a new bug: 
When replying to a message in the 2nd account and then changing the 
from address to the 2nd accounts email address (by the pull down) 
(rather than the incorrectly displayed 1st accounts address), 
the correct signature is placed in the message, 
BUT the whole forwarded message text is DELETED!!
(In reply to David from comment #27)
> I will only try 2.7a1 if you can guarantee that the problems have been fixed. 
Nobody can guarantee that, we are trying to narrow what is the source of the problem to forward report to appropriate team so it can be fixed. Testing with latest nightly gives the information about issue fix already created, or not. Second step is try to reproduce the issue with latest Thunderbird nightly from http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-central/ to see, is problem Seamonkey specific or common source related.
Also, just to be sure that I'm not missed something, current Steps to Reproduce:
1) Set up two pop3 mail accounts
2) Set for both of them text signatures on all types of messages (new, reply, forward, etc)
3) Set for first account to compose messages as text, for second as html
4) When you replies from first account, signature appears all time correct
5) When you replies/forwards from second account, signature doesn't appear, but appears on new mail
6) When you replies from first account and changes in compose window account to second, correct signature appeared, but quoted text destroyed.
Am I correct?
1) Set up two pop3 mail accounts
- correct

2) Set for both of them text signatures on all types of messages (new, reply, forward, etc)
- correct

3) Set for first account to compose messages as text, for second as html
- correct

4) When you replies from first account, signature appears all time correct
- When replying to a message sitting in the first accounts inbox, the new signature is added, but the signature in the received message is removed. 
When forwarding, it works correctly (keeps the complete original email and adds the signature).

5) When you replies/forwards from second account, signature doesn't appear, but appears on new mail
- When replying to a message sitting in the 2nd accounts inbox, the new signature is added, but the signature in the received message is removed. When forwarding, it works correctly (keeps the complete original email and adds the signature).
It is still not using the correct formatting. 

6) When you replies from first account and changes in compose window account to second, correct signature appeared, but quoted text destroyed.- Now that I added multiple identities to the first account, this seems to have been solved. 
It is still not using the correct formatting.
Okay, I'll try to reproduce this tomorrow, to at least the issue be marked as NEW, not unconfirmed.
Can you also provide two screenshots with incorrect and correct formatting?
Please correct me if I am wrong, but I believe the solution is blatantly obvious and very simple:
1 Ignore the X-Account-Key, or add an option to ignore the X-Account-Key
2 When replying to a message, or forwarding a message, use the same subroutine that creates a new message. 
   That correctly Opens a new edit window
   Uses the correct formatting 
   Uses the correct signature, CC and Bcc addresses
   Uses the correct From address 
 Then copy the ENTIRE contents of the original message, and paste it into the newly created message in the correct spot. (If replying, add the > ).
3 If Replying, set the new 'To Address' to the 'From Address' of the original message. 

Done.
Status: UNCONFIRMED → NEW
Ever confirmed: true
You can tell whether the formatting is HTML or not, by noticing whether the pull down boxes and other formatting symbols are present or not.
(In reply to David from comment #30)
> 4) When you replies from first account, signature appears all time correct
> - When replying to a message sitting in the first accounts inbox, the new
> signature is added, but the signature in the received message is removed. 
> When forwarding, it works correctly (keeps the complete original email and
> adds the signature).

Confirming issue on latest nightly, signature of received mail removed on reply

> 5) When you replies/forwards from second account, signature doesn't appear,
> but appears on new mail
> - When replying to a message sitting in the 2nd accounts inbox, the new
> signature is added, but the signature in the received message is removed.

Confirming

> It is still not using the correct formatting. 

All fine from my point of view

Build info:
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0a1) Gecko/20111017 Firefox/10.0a1 SeaMonkey/2.7a1

Now you can also try to check, if this problem exists in Thunderbird, as I proposed in Comment 29
>> - When replying to a message sitting in the first accounts inbox, the new
>> signature is added, but the signature in the received message is removed. 
>> When forwarding, it works correctly (keeps the complete original email and
>> adds the signature).

> Confirming issue on latest nightly, signature of received mail removed on reply

This is working as designed. This is intended behaviour. This part of the bug is invalid.
(There is probably a RFC on this)
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