526997 - Firefox crashes when trying to load a PDF within firefox

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Chris]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 (.NET CLR 3.5.30729)

There is tab within our website which houses a PDF file. Using Adobe 7 and 9 with firefox, the PDF will not display, using Adobe 8, the PDF tab crashes firefox. I'm trying to find a way to get the PDF in the tab of our website to show correctly in firefox. in IE 7 and 8 this works fine. 

I have the firefox PDF extension loaded, i've tried uninstalling it and reinstalling it. I've also tried firefox 3.0 and 3.5.4 with the same results as listed above. This is not a case where we can just download the PDF file and use adobe reader, we need to be able to show the pdf within firefox. 


Please advise. Thank you.

Reproducible: Always




Add-ons: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}:6.0.15,[e-mail]:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3971,[e-mail]:2.2.2.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.3
BuildID: 20090824101458
CrashTime: 1257277987
InstallTime: 1252933607
ProductName: Firefox
SecondsSinceLastCrash: 88
StartupTime: 1257277910
Theme: classic/1.0
Throttleable: 1
URL: https://dev.pilotbrief.com/alerting/secure/default.aspx
Vendor: Mozilla
Version: 3.5.3

This report also contains technical information about the state of the application when it crashed.

Comment 1

[Matthias Versen [:Matti]]

wfm with FF3.5.4 and Acrobat 9.1.0.163 and and this example link :
http://www.idealsoftware.com/PDF/Template%20Usage.pdf

and please read https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report (we need a crash id from about:crashes)

Comment 2

[Tyler Downer [He/Him]]

Does it happen with 3.5.5 and adobe 9.2 in a new profile?

Comment 3

[Chris]

I have confirmed this morning that it does still happen in 3.5.5 and adobe 9.2 with a new profile. 

I had navigated to a test PDF file, and a full size PDF does display fine in firefox. 

Does firefox support have any known limitations on sizing or settings for PDFs that are displayed in Firefox? 

I will get some crash ID's for my next comment soon.

Comment 4

[Chris]

Crash ID:

203fddea-3bd6-4611-a6f6-9fdeb2091109

Oftentimes, firefox is crashing without the prompt to sent a bug report. This is one of the times i was able to get it to prompt me this morning.

Comment 5

[timeless]

Signature	@0x3
UUID	203fddea-3bd6-4611-a6f6-9fdeb2091109
Time 	2009-11-09 09:05:54.383629
Uptime	103
Last Crash	7476 seconds before submission
Product	Firefox
Version	3.5.5
Build ID	20091102152451
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 15 model 6 stepping 4
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x3
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x3 	
1 	user32.dll 	UserCallWinProcCheckWow 	
2 	user32.dll 	CallWindowProcAorW 	
3 	user32.dll 	CallWindowProcA 	
4 	nppdf32.dll 	nppdf32.dll@0x67af 	
5 	user32.dll 	InternalCallWinProc 	
6 	user32.dll 	UserCallWinProcCheckWow 	
7 	user32.dll 	DispatchClientMessage 	
8 	user32.dll 	__fnDWORD 	
9 	ntdll.dll 	KiUserCallbackDispatcher 	
10 	nppdf32.dll 	nppdf32.dll@0x66a5 	
11 	user32.dll 	DispatchMessageW 	
12 	xul.dll 	nsAppShell::ProcessNextNativeEvent 	widget/src/windows/nsAppShell.cpp:165
13 	winmm.dll 	timeGetTime 	
14 	xul.dll 	nsBaseAppShell::OnProcessNextEvent 	widget/src/xpwidgets/nsBaseAppShell.cpp:278
15 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:508
16 	xul.dll 	nsBaseAppShell::Run 	widget/src/xpwidgets/nsBaseAppShell.cpp:170
17 	xul.dll 	nsAppStartup::Run 	toolkit/components/startup/src/nsAppStartup.cpp:193
18 	nspr4.dll 	PR_GetEnv 	
19 	firefox.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:110
20 	firefox.exe 	__tmainCRTStartup 	obj-firefox/memory/jemalloc/src/crtexe.c:591
21 	kernel32.dll 	BaseProcessStart 	

this is a bug in acrobat, someone will need to file a bug against adobe.

Comment 6

[Chris]

Can you be more specific as to what may have caused the problem in firefox with acrobat, or which part specifically pointed to it being an acrobat issue? I didnt' want to open a ticket at adobe without something specific to ask or reference. Thanks.

Comment 7

[Tyler Downer [He/Him]]

Well, give them this bug.

Comment 8

[Chris]

Harsh... Ok i'll just give them the bug, i did't know if they'd come back and say this is a firefox core. Thanks for all the help guys.

Comment 9

[Chris]

Unfortunetly, Adobe support kicked me back to firefox support due to the face that this works fine in IE, Chrome and other browsers. Any additional information would be appreciated. Thanks agian.

Comment 10

[timeless]

Um, they shouldn't do that. Would someone from Adobe please find someone from Adobe who is willing to come out and play? Thanks.

Comment 11

[Rudi Sherry]

This stack looks suspiciously like a but that was fixed in Reader 9.1.x (I don't remember the exact version) and then was back-ported to 8.1.7.

Can you verify the version of nppdf32.dll you have in your Firefox plug-ins folder?  Sometimes there are patching issues that will prevent this from being correctly updated.

There is also a known bug on Firefox window-close, with various stacks, in the very unusual case that the user has forced two separate Firefox processes.  Can you confirm you are not doing this?  If you don't know... then you're not ;)

Do you have a URL I can test?  From your description referencing "full size PDF file" that works, I'm guessing that you are embedding the PDF in an HTML document in some way.  Without seeing how, I don't have any suggestions yet.

Comment 12

[Chris]

I have two files in my plugins folder; nppdf32.dll from 10/14/2008 and npnul32.dll from 11/2/2009. 

It sounds like the first file may be pretty old, how would i update this successfully?

I don't believe i have two separate firefox processes occuring on my machine. 

I'll look into getting a test URL for you. 

I could also try and make sure i try 8.1.7 if the fix you mention was backported.

Comment 13

[Rudi Sherry]

That does sound old; old enough to have the relevant bug still in it.

Your installation of Reader should have a "Browser" directory; in it is an nppdf32.dll.  Replace the old one with that one; simply draggging the new one into the plug_ins folder should do it.

Comment 14

[Matthias Versen [:Matti]]

from the crash report :
nppdf32.dll  	8.1.3.187

Installing 9,x and copying the plugin should make it work.

Comment 15

[Chris]

Thanks everyone, Upgrading to 8.1.7 worked and copying the plugin also worked. Thanks for all the help. 

-Chris