Closed Bug 527012 Opened 15 years ago Closed 15 years ago

Processor Notes informs about "WARNING: Json file missing Add-ons"

Categories

(Toolkit :: Crash Reporting, defect)

Product:
Toolkit
Component:
Crash Reporting
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: whimboo, Unassigned)

Details

A lot of crash reports have the following processor note information listed at least in the least couple of days:

Processor Notes  	WARNING: Json file missing Add-ons

See the following crash:

http://crash-stats.mozilla.com/report/index/15f3a308-8956-4363-9dc1-297152091105

Does it mean we fail in collecting or sending the add-ons information?
Crashes are submitted as an http POST.  The fields in the POST are converted to a json file while the dump itself is stored as a binary file.  Sometime later, a processor will open this pair of files for analysis.  The processor will look for the field 'Add-ons' in the json file and parse the value to populate the 'extensions' table.  If the key 'Add-ons' doesn't exist in the json (because it didn't exist in the original http POST), processor complains with that warning message.
Lars, so that is a breakpad issue, right? We should move it over there.
Yes, this problem seems to have happened before Socorro even had a chance to look at the crash.  That puts the problem in the realm of Breakpad.

Here's the original JSON for that crash that you mentioned in Comment #0 (I removed the email address):

{"submitted_timestamp": "2009-11-05T19:39:35.976419", "StartupTime": "1257478741", "Vendor": "Mozilla", "InstallTime": "1257478661", "timestamp": 1257478775.98, "BuildID": "20091102152451", "SecondsSinceLastCrash": "69", "URL": "", "Comments": "this is endless restart i can not use firefox anymore", "ProductName": "Firefox", "Version": "3.5.5", "CrashTime": "1257478741", "Email": "##################"}
Thanks Lars! Moving to Toolkit/Breakpad.
Component: Socorro → Breakpad Integration
Product: Webtools → Toolkit
QA Contact: socorro → breakpad.integration
Breakpad is only informed about the list of installed addons after the profile is selected and the extension manager starts up, so if the related crashes are in early-startup this is the expected and normal behavior.
Yeah, that's a startup crash, so it's expected behavior.
Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → INVALID
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