528314 - embedded Quicktime H.264: audio loads but video does not display

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[cmbarbot]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5

After upgrading to Quicktime 7.6.4(PRO) on my PPC MAC G4 w/OS 10.4.11, the embedded H.264 video on my personal web page only loads audio; video does not load. If, however, I open a new tab and then go back to the original tab, the video loads and plays without a problem. 

Reproducible: Sometimes

Steps to Reproduce:
1. open firefox, paste web address and load page: 

http://carlosbarbot.com/pages.php?content=gallery.php&navGallID=11  

2. click on picture to load Quicktime file (only audio loads)

3. create new tab

4. click/go back to original tab, video now appears as loaded and plays.
Actual Results:  
I estimate the the problem has occured over 90% of the time.

Expected Results:  
The video should load in its entirety without any problems. 

The version of Firefox I have installed on my computer uses the Foxdie Graphite add-on.

Comment 1

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 3

[Aakash Desai [:aakashd]]

I'm seeing this as well as a number of other users submitted via Input:

http://input.mozilla.com/en-US/?product=firefox&sentiment=sad&date_end=&date_start=&version=--&q=apple.com

This look like its only being seen by those on OSX though. We might just need to ask Apple to not deliver h.264 videos to their site for Firefox.

Comment 4

[Karl Dubost💡 :karlcow]

It doesn't seem to be an issue anymore.