529730 - Create module for mobile

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect)

Description

[Chris Ilias [:cilias]]

Earlier this week, we talked about creating a sidebar module to point users to mobile.support.mozilla.com (similar to what we have for Thunderbird). This is to track the creation of that module.

Comment 1

[Chris Ilias [:cilias]]

Tentatively moving this to 1.5.2, if we can get the graphics on time.

Comment 2

[David Tenser [:djst]]

After discussing with John Slater, we decided that we can just reuse the module graphic that we already have on the Firefox Help for Mobile start page: http://mobile.support.mozilla.com/en-US/kb/ That is, the Firefox sidebar graphic. 

We haven't discussed the copy though (cc'ing Herr Slater). I would suggest something like:

-----------------
Firefox Mobile Help

Looking for help with Firefox on your mobile device? <Visit Firefox Help for Mobile>.
-----------------

Feedback welcome!

Comment 3

[John Slater]

The only thing is that we generally try to avoid using the phrase "Firefox Mobile" in copy b/c that makes it sound like the product name is Firefox Mobile (instead of just Firefox). 

But, that makes things tricky when you have small spaces like this. Would it be possible to have the Firefox logo as the visual and then have the header read "Mobile Help"? That might be one other option.

Other than that relatively small point, the copy in comment #2 looks great to me.

Comment 4

[Chris Ilias [:cilias]]

"Mobile Help" sounds like a mobile version of the support site. 

My only issue with comment 2 is that the Firefox logo doesn't really provide an indication of what the module is about. But http://www.mozilla.com/en-US/ is doing the same thing, so we should probably go with that, try to address that issue on both sites.

Comment 5

[David Tenser [:djst]]

(In reply to comment #3)
> The only thing is that we generally try to avoid using the phrase "Firefox
> Mobile" in copy b/c that makes it sound like the product name is Firefox Mobile
> (instead of just Firefox). 

For the record, http://www.mozilla.com/en-US/mobile/ uses the page title "Firefox Mobile".

As an alternative, we could skip the word "help" (it's implied anyway since you're on a support website) and use the following copy:

-----------------
Firefox for Mobile

Looking for help with Firefox on your mobile device? <Visit Firefox Help for
Mobile>.
-----------------

Thoughts?

Comment 6

[Neil Lee [:neilio]]

That copy sounds just fine by me.

Comment 7

[John Slater]

Copy in comment #5 sounds good to me!

Comment 8

[Paul Craciunoiu [:paulc]]

Attachment: screenshot of desktop home page

This is how it would look on the desktop home page. It's using the mobile background for "Firefox Desktop Support".

David/Chris: looks good?

If you want to be able to have this on other templates as well (other than mozms2 and mozmswin7), they have a different sidebar so I'll need to write CSS for those too. Let me know.

Comment 9

[Chris Ilias [:cilias]]

Looks good to me. I don't think we need it for the mozkb siedbar.

Comment 10

[Paul Craciunoiu [:paulc]]

Attachment: v1, should look like attachment 428760

This adds the CSS for the mobile sidebar to the mozms2/mozmswin hompages. It should look like attachment 428760 [details].

To test:
1. Copy over |webroot/styles/mozms/sidebar-desktop.png| from fennec
2. Create a sidebar module called "mobilehelp" with the following text:
Title: Firefox for Mobile
Data:
-------------
<div id="mobilehelp-title" class="title">{tr}Firefox for Mobile{/tr}</div>
<div class="blankblock fltrt"></div>
<div id="mobilehelp-content">{tr}Looking for help with Firefox on your mobile device? <a href="http://mobile.support.mozilla.com/">Visit Firefox Help for
Mobile</a>.{/tr}</div>
-------------
3. Assign the module to mozms2.css and mozmswin7.css

Comment 11

[James Socol [:jsocol, :james]]

Comment on attachment 428764 [details] [diff] [review]
v1, should look like attachment 428760 [details]

>Index: webroot/styles/mozms/sidebar-desktop.png
>===================================================================
>Cannot display: file marked as a binary type.
>svn:mime-type = application/octet-stream
>
>Property changes on: webroot/styles/mozms/sidebar-desktop.png

Can this be named sidebar-mobile.png for consistency?

Otherwise r+ with changes.

Comment 12

[Paul Craciunoiu [:paulc]]

Changes made.
r63189

Comment 13

[Chris Ilias [:cilias]]

Module is created and assigned on mozms2.css on stage.
It should be visible on <https://support-stage.mozilla.com/en-US/kb/>, between "New to Firefox?" and "Want to get involved?".

I don't think we want this on the browser ballot start page (at least not until we start using it for the "For IE users" destination).

Comment 14

[James Socol [:jsocol, :james]]

Memcache may need to be flushed to see this, as it's not there for me yet.

Comment 15

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED; tested in:

* IE 6, 7, 8
* Firefox 3.5/3.6
* Firefox 3.0
* Opera 10.10
* Safari 4
* Google Chrome 5.0.307.9

Comment 16

[Chris Ilias [:cilias]]

Module created and assigned on prod

Comment 17

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #16)
> Module created and assigned on prod

Verified FIXED on prod: http://support.mozilla.com/en-US/kb/.