Closed Bug 531223 Opened 15 years ago Closed 15 years ago

Firefox 3.5.5 not booting. Conflicting with Virtualization mode in Zonealarm Extreme 9..0.114.000


(Firefox :: General, defect)

3.5 Branch
Windows XP
Not set





(Reporter: swillows52, Unassigned)


User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9.1
Build Identifier: Version 5.1 (Build 2600.xpsp_sp3_gdr.090804-1435: Service Pack 3)

To the FireFox and ZoneAlarm Technical Support Departments:

Hi there, 

Today I received the following email below from ZoneAlarm.

I am running Win XP Pro SP3 with latest updates.
Firefox 3.5.5 current

Zonealarm Extreme Secuity version with updates. 
TrueVector security engine version
Driver version
Anti-virus/Anti-spyware engine version DAT file version 997868192
Antispam version
ZoneAlarm ForceField

When I checked to see that “Virtualization” was active I found that it was disabled.

My ZoneAlarm Extreme Security details are as follows

I enabled “Virtualization” and then tried loading Firefox.
Firefox crashed and would not load again.

I have uninstalled Firefox and all personal data, bookmarks and cookies (I don’t use any of these features)
I downloaded another copy of Firefox 3.5.5 using my Safari bowser.

When I go to start the newly installed copy of Firefox I get the following two error message screens further below. One for ZoneAlarm and one for Firefox.

Firefox is now broken and I am unable to use it.

When I disable the “Virtualization” setting in Zonealarm, Firefox 3.5.5 will then load okay?????

Firefox is my primary browser.

I have made further checks with my other browsers as follows:

The MS Internet Explorer version I have is V6.0.2900….SP3 fully upgraded. (very rarely used)
This is working okay with the enabled “Virtualization” setting.

The Safari version I have is 4.0.3 (531.9.1)
This is working okay with the enabled “Virtualization” setting.

The Opera version I have is 10.01 Build 1844
This is working okay with the enabled “Virtualization” setting.


1. Is this just a Firefox 3.5.5 issue???

2. Is this a ZoneAlarm issue???


3. Does this still indicate that the “Summoner” exploit is active somewhere in my system directories and refusing the new “Virtualization” settings I had set in Zonealarm Extreme Security when using Firefox???

Thank you for your reply and advice

Steve Willows


from	 ZoneAlarm <>
reply-to	 ZoneAlarm <>


date	 Thu, Nov 26, 2009 at 5:22 AM

subject	 ZoneAlarm Extreme Protects Against New Exploit





Dear ZoneAlarm Extreme Security Subscriber,

A newly discovered memory corruption vulnerability, Summoner, has been discovered in Microsoft Internet Explorer. We want you to know that, because you are using the virtualization technology found in ZoneAlarm Extreme Security, you are safe from this exploit. For more information about this Microsoft vulnerability, click here.

How to turn on Virtualization:

Step 1: Open ZoneAlarm Extreme Overview Panel. Double-click on the ZoneAlarm icon in your system tray. 
Step 2: From the list of features, click "Browser Security" 
Step 3: Click on "Settings" in the Browser Security Overview Panel 
Step 4: Click "Advanced" tab and check the box "Enable Virtualization" 

We Stop Attacks Others Miss!

The ZoneAlarm Team


ZoneAlarm Browser Security - Meaasage
ZoneAlarm Sunmit Error Report

ZoneAlarm Browser Security problem with stability of protected browser.
It will be restarted


Mozilla Crash Reporter - Message

We’re Sorry
Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

Yes. Tell Mozilla about this crash so they can fix it.

BuildID: 20091102152451
CrashTime: 1259187844
InstallTime: 1259187606
ProductName: Firefox
SecondsSinceLastCrash: 77
StartupTime: 1259187844
Throttleable: 1
Vendor: Mozilla
Version: 3.5.5

This report also contains technical information about the state of the application when it crashed.

Yes Email me when more information is available

Your crash report will be submitted before you quit or restart

Restart Firefox                     Quit Firefox

Reproducible: Always

Steps to Reproduce:
1. With The ZoneAlarm "Virtualization" setting enabled. Click on desktop icon and error message comes up.
Actual Results:  
Firefox send error message comes up, you send error message 

Expected Results:  
Firefox fails to load when ZoneAlarm "Virtualization" is enabled

Firefox should have loaded with "Virtualization" enabled.

Firefox loads only when ZoneAlarm "Virtualisation" is disabled.
Version: unspecified → 3.5 Branch
Closed: 15 years ago
Resolution: --- → DUPLICATE
You need to log in before you can comment on or make changes to this bug.