Closed Bug 532968 Opened 16 years ago Closed 15 years ago

[Mac] BrowserPlus Crash in [@ std::string::compare(std::string const&) const ] adding attachment to Yahoo email

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
3.6 Branch
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: marcia, Assigned: lloyd)

References

Details

(Keywords: crash, Whiteboard: [crashkill])

Crash Data

Attachments

(1 file)

Crash log zipped up
5.65 KB, text/plain
Details
Seen while running Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5. This bug also affects Firefox 3.6 as well. STR: 1. Login to the New Yahoo Mail (not the classic version but the ajax version) 2. You will asked to install a Yahoo attachment tool. 3. After it installs attach a file using the attach button. I had to add two attachments before I triggered the crash. http://crash-stats.mozilla.com/report/index/96dc2308-e6f5-4930-ba97-c803c2091204 Bug is seen on 10.4.11 as well as 10.5.x and is the number 7 overall Mac specific crash. Seems to occur much more frequently using 10.4.11 which is where I reproduced it.
looking at data from 2003-12-03 the highest volume is on X10.4.11 os breakdown 349 0.853301 Mac OS X10.4.11 8S2167 12 0.0293399 Mac OS X10.5.5 9F33 10 0.0244499 Mac OS X10.5.0 9A581 7 0.0171149 Mac OS X10.5.4 9E27 5 0.0122249 Mac OS X10.5.4 9E17 5 0.0122249 Mac OS X10.5.0 9A3129 4 0.00977995 Mac OS X10.5.5 9F2088 4 0.00977995 Mac OS X10.5.4 9E25 4 0.00977995 Mac OS X10.5.2 9C31 3 0.00733496 Mac OS X10.5.5 9F2114 3 0.00733496 Mac OS X10.5.3 9D34 2 0.00488998 Mac OS X10.5.5 9F2533 1 0.00244499 Mac OS X10.5.1 9B21 signature stretches back across all releases to to 3.0 all 227654 409 0.00179659 3.0.15 46823 70 0.00149499 3.5.5 120949 281 0.00232329 3.6b4 18432 9 0.000488281 <others snipped>
All of the crashes I looked at are from BrowserPlus, which is provided by yahoo. http://browserplus.yahoo.com/support/ Seems to be their support location, I can't find a bug tracker. Signature std::string::compare(std::string const&) const UUID 96dc2308-e6f5-4930-ba97-c803c2091204 Time 2009-12-04 11:55:00.397440 Uptime 242 Last Crash 16367470 seconds before submission Product Firefox Version 3.5.5 Build ID 20091102134505 Branch 1.9.1 OS Mac OS X OS Version 10.4.11 8S2167 CPU x86 CPU Info GenuineIntel family 6 model 14 stepping 8 Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x90b2e651 User Comments Adding an attachment to Yahoo email (Non classic version) Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 libstdc++.6.dylib std::string::compare const 1 BrowserPlus BrowserPlus@0x33cca 2 BrowserPlus BrowserPlus@0x33d29 3 BrowserPlus BrowserPlus@0x2b50d 4 BrowserPlus BrowserPlus@0x65d0e 5 AppKit AppKit@0x210b2c 6 AppKit AppKit@0x53bee6 7 AppKit AppKit@0x186d9c 8 AppKit AppKit@0x16eaa0 9 AppKit AppKit@0x16e24e 10 AppKit AppKit@0x16da66 11 AppKit AppKit@0x16d90d 12 AppKit AppKit@0x536a1a 13 AppKit AppKit@0x16b209 14 AppKit AppKit@0x16a0df 15 AppKit AppKit@0x95e90 16 JavaEmbeddingPlugin -[NSView JEP_NSView__drawRect:clip:] Controller.m:961 17 AppKit AppKit@0x94eea 18 AppKit AppKit@0xa6e4e 19 CoreFoundation CFArrayApplyFunction 20 AppKit AppKit@0x950f2 21 AppKit AppKit@0xa6e4e 22 CoreFoundation CFArrayApplyFunction 23 AppKit AppKit@0x950f2 24 AppKit AppKit@0xa6e4e 25 CoreFoundation CFArrayApplyFunction 26 AppKit AppKit@0x950f2 27 AppKit AppKit@0x93f52 28 AppKit AppKit@0x94b20 29 AppKit AppKit@0x94b20 30 AppKit AppKit@0x94b20 31 AppKit AppKit@0x94b20 32 AppKit AppKit@0x94b20 33 AppKit AppKit@0x94b20 34 AppKit AppKit@0x93657 35 libobjc.A.dylib __FUNCTION__.21647 36 XUL CSSParserImpl::ParseTypeOrUniversalSelector layout/style/nsCSSParser.cpp:2666 Filename Version Debug Identifier Debug Filename BrowserPlus CBC8EED92E0C2F8A0C5204744E68C98F0 BrowserPlus
Summary: [Mac] Crash in [ @ std::string::compare(std::string const&) const ] adding attachment to Yahoo email → [Mac] BrowserPlus Crash in [ @ std::string::compare(std::string const&) const ] adding attachment to Yahoo email
Summary: [Mac] BrowserPlus Crash in [ @ std::string::compare(std::string const&) const ] adding attachment to Yahoo email → [Mac] BrowserPlus Crash in [@ std::string::compare(std::string const&) const ] adding attachment to Yahoo email
Howdy, Lloyd here from the BrowserPlus project, I'll request that our QA dig in come monday. In the meanwhile I personally cannot readily reproduce the problem. If I provide a debug version of browserplus, by, say, the end of next week, would anyone here be willing to reproduce the problem and provide a stack trace? very best, lloyd
Lloyd: If it is easy to install the debug version of browserplus I can help. The easiest OS to reproduce this on is 10/4/11. (In reply to comment #3) > Howdy, > > Lloyd here from the BrowserPlus project, I'll request that our QA dig in come > monday. In the meanwhile I personally cannot readily reproduce the problem. > If I provide a debug version of browserplus, by, say, the end of next week, > would anyone here be willing to reproduce the problem and provide a stack > trace? > > very best, > lloyd
The debug version will be a standalone dmg, so it should be easy to install. I'll update this bug with instructions within about a week. Thanks a ton! :D lloyd
Lloyd: Just following up to see if you have the debug version ready. (In reply to comment #5) > The debug version will be a standalone dmg, so it should be easy to install. > I'll update this bug with instructions within about a week. > > Thanks a ton! :D > > lloyd
Hey Marcia, Sorry for the delay, here's the tracking issue we opened: http://browserplus.lighthouseapp.com/projects/43039/tickets/4-crash-in-npapi-plugin-on-osx-in-stdstringcomparestdstring-const-const And the build is available here: http://browserplus.lighthouseapp.com/projects/43039/messages/23403/a/353577/browserplus_250_full.dmg very curious to hear if you're able to reproduce the crash with this build, and if so, to check out your stack trace. very best, lloyd
Keywords: qawanted
Lloyd: I was able to reproduce the issue using Firefox 3.5.5 (same build ID as the initial comment). My Mozilla crash report is http://crash-stats.mozilla.com/report/index/bp-f392f2c1-4880-49ad-9b99-175e42091218. My STR is all follows: 1. Install the new browerplus plugin. Confirm it is present in about:plugins. 2. Login to Yahoo email. 3. Compose an email with a PDF attached. When I went out to find another attachment to use, the browser crashed.
Attached file Crash log zipped up —
Crash log information.
I confirmed that the crash also occurs using the recently shipped Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6.
Lloyd: have you been able to review the information I provided?
Keywords: qawanted
Lloyd: We are in the midst of testing the Firefox 3.6 release candidate so it would good to have an update on this. Thanks.
Sorry to have gone dark so long. We've reproduced and fixed an issue that seems to be the underlying cause of these crashes. For the record, the updated precise STR are: [5:12pm] lth_: 1. mail.yahoo.com with ffx 3.6 on 10.4.1 and bplus 2.4.21 [5:12pm] lth_: 2. new message [5:12pm] lth_: 3. click attach button up top [5:12pm] lth_: 4. browse to a pdf file on your desktop [5:12pm] lth_: 5. click open [5:12pm] lth_: 6. now focus on desktop and highlight that file you selected [5:13pm] lth_: 7. copy it [5:13pm] lth_: 8. paste it (back to your desktop) [5:13pm] lth_: BOOM Here's the one line fix: http://github.com/browserplus/platform/commit/09151e0f42dcd8e63376d4c5195681b534ca8691 We should have a preview build of 2.5.1 available in about a week to regress, and it's already in the QA pipe. best, lloyd (& gordon who actually does the work instead of just talking about it)
Lloyd: Haven't heard any updates on this bug in a while and wondering if the preview build was finished and released?
Hey Marcia, browserplus 2.5.1 includes the fix, and it's deployed to about 85% of our most active user base. you should have seen a steady decline in the reports with this signature starting on 02/23/2010. If you can confirm that the frequency of this report has trended down sharply, then we can close this, uh, bugger. lloyd
http://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=startswith&query=std%3A%3Astring%3A%3Acompare&date=&range_value=2&range_unit=weeks&process_type=all&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&signature=std%3A%3Astring%3A%3Acompare%28std%3A%3Astring%20const%26%29%20const I can't make heads or tails out of this. lloyd: it looks like your library doesn't have useful debug info (the field is all 0's?) which means we aren't going to be able to figure out which version of browserplus is installed :(
yes, there appears to have been a marked decline in the number of reports starting after 2/23-2/24 only 16 crashes yesterday, and here is the overall trend over the last month. date #crash-count signature 20100201-crashdata 414 std::string::compare.std::string.const 20100202-crashdata 344 std::string::compare.std::string.const 20100203-crashdata 359 std::string::compare.std::string.const 20100204-crashdata 366 std::string::compare.std::string.const 20100205-crashdata 239 std::string::compare.std::string.const 20100206-crashdata 165 std::string::compare.std::string.const 20100207-crashdata 246 std::string::compare.std::string.const 20100208-crashdata 371 std::string::compare.std::string.const 20100209-crashdata 337 std::string::compare.std::string.const 20100210-crashdata 421 std::string::compare.std::string.const 20100211-crashdata 331 std::string::compare.std::string.const 20100212-crashdata 275 std::string::compare.std::string.const 20100213-crashdata 145 std::string::compare.std::string.const 20100214-crashdata 197 std::string::compare.std::string.const 20100215-crashdata 340 std::string::compare.std::string.const 20100216-crashdata 337 std::string::compare.std::string.const 20100217-crashdata 340 std::string::compare.std::string.const 20100218-crashdata 362 std::string::compare.std::string.const 20100219-crashdata 276 std::string::compare.std::string.const 20100220-crashdata 178 std::string::compare.std::string.const 20100221-crashdata 260 std::string::compare.std::string.const 20100222-crashdata 393 std::string::compare.std::string.const 20100223-crashdata 363 std::string::compare.std::string.const 20100224-crashdata 227 std::string::compare.std::string.const 20100225-crashdata 96 std::string::compare.std::string.const 20100226-crashdata 40 std::string::compare.std::string.const 20100227-crashdata 32 std::string::compare.std::string.const 20100228-crashdata 43 std::string::compare.std::string.const 20100301-crashdata 50 std::string::compare.std::string.const 20100302-crashdata 35 std::string::compare.std::string.const 20100303-crashdata 34 std::string::compare.std::string.const 20100304-crashdata 32 std::string::compare.std::string.const 20100305-crashdata 20 std::string::compare.std::string.const
Assignee: nobody → lloyd
Status: NEW → RESOLVED
Closed: 15 years ago
Component: General → Extension Compatibility
QA Contact: general → extension.compatibility
Resolution: --- → WORKSFORME
Crash Signature: [@ std::string::compare(std::string const&) const ]
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