534019 - SMTP incoming data timeout - closing connection

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: SMTP, defect)

Description

[Dima]

User-Agent:       Opera/9.80 (Windows NT 5.1; U; ru) Presto/2.2.15 Version/10.10
Build Identifier: 3.0

I can't send mail!!!

my sniffer write : " 421 mx48.mail.ru SMTP incoming data timeout - closing connection"

Reproducible: Always

Steps to Reproduce:
1. open programm
2. attach file 
3. send mail
4. error 
Actual Results:  
i can't send mail!!!

Comment 1

[Ludovic Hirlimann [:Usul]]

Do you see an error message in Thunderbird ?

Can you produce an smtp log as described at https://wiki.mozilla.org/MailNews:Logging and attach it here using the add attachment link above ?

Does it happen with all your email or a particular one ?

What was the siez of the attachment you were trying to send ?

Comment 2

[Dima]

Attachment: smtp logs

Comment 3

[Dima]

Yes i see this error in tunderbird...
It happen only on one computer in my local network.
size can be any.  

log attach

Comment 4

[Dima]

Hi, how are you can help me?

Comment 5

[Nikolay Shopik]

Do you have any anti viruses on your machine?

Comment 6

[Dima]

yes. dr.web, i close him and bug the same....

Comment 7

[Dima]

have any ideas of something?

Comment 8

[Dima]

is there anyone alive?

Comment 9

[Nikolay Shopik]

There something in your computer interrupting connection. Can you try send mail with different server like yandex? This maybe some specific configuration in mail.ru related.

Comment 10

[intendentedelleacque]

I'm moderator in Mozilla italian forum and we're having some reports similar to this one: some users get timeout error while trying to send messages with attachment.

This happens also with very small attachments and the logs don't show anything strange, just end after

0[1827140]: SMTP entering state: 0
0[1827140]: SMTP Response: 354 End data with <CR><LF>.<CR><LF>
0[1827140]: SMTP entering state: 7
0[1827140]: SMTP entering state: 8

The reports are related to different SMTP servers and users have different antivirus programs.

Comment 11

[Dima]

I bought a new network card, and through it come out in the 'Net.
And I'm so far this error has not noticed ...
Apparently the problem was in collaboration network card driver and software thunderbird.
If the developers find a way out of the situation, it will be very good ...

I can write a model of the motherboard, network devices and what it installed the driver.

Comment 12

[Wayne Mery (:wsmwk)]

sounds llike log didn't reveal anything and tesstcase is gone, so incomplete