534403 - Thunderbird 3.0 Mac stops mail collection until rebooted. Intermittent problem. msg "this folder is being processed"

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: POP, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en; rv:1.9.0.16) Gecko/2009120123 Camino/2.0.1 (like Firefox/3.0.16)
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-GB; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0

Twice since installing Thunderbird 3.0, it has stopped auto-collecting mail [from a gmail account]. Telling it to collect mail manually results in a "processing folder" error message - which clearly it is not. Only solved by quitting Thunderbird (which it allows) and restarting. I know that it has stopped working because I continually [24/7] receive google news alerts and finally realise this has stopped happening.

Reproducible: Sometimes

Steps to Reproduce:
1.Start Thunderbird
2.Leave Thunderbird continuously collecting mail
3.Eventually it hangs
Actual Results:  
Leave Thunderbird auto collecting mail for 24 hours

Expected Results:  
It should not have hung.

  Model Name:	MacBook Pro
  Model Identifier:	MacBookPro5,3
  Processor Name:	Intel Core 2 Duo
  Processor Speed:	2.66 GHz
  Number Of Processors:	1

  System Version:	Mac OS X 10.5.8 (9L31a)

Comment 1

[Mark Banner (:standard8)]

Do you have any extensions installed? Have you tried running in safe mode?

Comment 2

[[e-mail]]

I have not tried running in safe mode and will do so. I see it’s been 6.5 days sine I last rebooted this Mac.

Comment 3

[[e-mail]]

I have not tried running in safe mode and will do so. I see it’s been 6.5 days
since I last rebooted this Mac.

Comment 4

[[e-mail]]

Just to reconfirm. It’s still happening. No mail for maybe three hours and a 'This folder is being processed' error. Quit Thunderbird 3.0 and boot again and the mail comes flooding in.

Comment 5

[Wayne Mery (:wsmwk)]

is this a new install of thunderbird?
are you coming from version 2?

Comment 6

[[e-mail]]

Went from 2 => 3.

Comment 7

[[e-mail]]

Just noticed it happened again after a while when it didn’t. Three hours of no mail. 

Reboot Thunderbird 3. Three hours worth of mail comes flooding back in just fine.

Comment 8

[[e-mail]]

And - after some days - it happened again with days of continuous use (except when the PB is asleep which isn’t much). Supposedly processing folder when it wasn’t. No problem quitting Thunderbird 3 and restarting it so it then behaves just fine. Almost a three hour outage.

Comment 9

[[e-mail]]

Again: “Alert. This folder is being processed..."
It isn't.

Comment 10

[[e-mail]]

And again. So that was a much shorter gap between occurrences. I have Thuhderbird working constantly from about 8am to 12 midnight. This problem is *really* intermittent with no discoverable pattern prompting failure.

Comment 11

[Ludovic Hirlimann [:Usul]]

How many mailbox do you have ? Are those Pop mailboxes ? My guess is that you are trying to often to check the content of the mailboxes, so when a second checks starts for your boxes the first one isn't finished yet and catches up with the first one , and that prompts the error. trying playing with you how often you check for new mail settings to see if my idea is correct.

Comment 12

[[e-mail]]

"How many mailbox do you have ? Are those Pop mailboxes ? My guess is that you
are trying to often to check the content of the mailboxes, so when a second
checks starts for your boxes the first one isn't finished yet and catches up
with the first one..."

Nope. Just the one mailbox.

Thunderbird auto checks for a while and then for three hours it just hangs there until I reboot it.

Comment 13

[Ludovic Hirlimann [:Usul]]

Thanks - I don't see any information about you running in -safe-mode , and your findings with that.

Comment 14

[[e-mail]]

I ran in "safe mode" for a short while and the Mac was basically useless to me like that - so I pretty soon stopped. Since the problem is so intermittent, the prospect of running in "safe mode" for two weeks on the off chance was unacceptable.

Comment 15

[Ludovic Hirlimann [:Usul]]

(In reply to comment #14)
> I ran in "safe mode" for a short while and the Mac was basically useless to me
> like that - so I pretty soon stopped. Since the problem is so intermittent, the
> prospect of running in "safe mode" for two weeks on the off chance was
> unacceptable.

I meant http://kb.mozillazine.org/Safe_mode .

Comment 16

[[e-mail]]

Oh OK. That I didn't know. So I issue
/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode
in Terminal.

I can't seem to find how I eventually undo that?

Comment 17

[Wayne Mery (:wsmwk)]

a) Please list all your extensions.
b) you haven't said whether your mailbox is pop or imap

Also, can you check your account settings (Tools|Accounts) to see that they are correct?

There is procedure and list of items at https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang which are applicable to this situation.

Comment 18

[[e-mail]]

Thunderbird Extensions:
Attachment Sizes
British English Dictionary
FoxClocks
Image Zoom

Pop mailbox

Account settings seem fine.

Comment 19

[Ludovic Hirlimann [:Usul]]

(In reply to comment #16)
> Oh OK. That I didn't know. So I issue
> /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode
> in Terminal.

Does TB behaves better ?
 
> I can't seem to find how I eventually undo that?
just quit and double click on the icon to restart tb and tb will be started with all your extensions and themes.

Comment 20

[[e-mail]]

How does it behave? Well firstly, I'm unconvinced the Terminal command is actually working according to what I read on the website eg FoxClocks still appears to be working. (In my case it's /Applications/Thunderbird ƒ/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode)

And in any case it would take a few days to notice any difference.

Comment 21

[Jens Bannmann]

Confirmed, I have exactly the same problem.  I thought this to be temporary at first and deemed it only an annoyance, but now I found that TB was not receiving mails for hours (without complaining unless I manually triggered it).

Also with TB 3.0 on Mac, and I also keep TB running - so probably there is some relation to waking up from sleep mode. I have two POP mailboxes and I also went from TB 2 to TB 3. I have no extensions installed.

Comment 22

[Jens Bannmann]

FTR: Just found bug 466933 which looks suspiciously similar. It already appeared on Shredder nightlies and is not Mac-specific.

Comment 23

[[e-mail]]

I've now checked and I have no correlation between "Sleep" and this problem manifesting. My mac goes through very many "Sleep" cycles without it happening and then Boom, it happens again.

Comment 24

[[e-mail]]

Thunderbird 3.01 is still doing it.

Comment 25

[Wayne Mery (:wsmwk)]

nature1953, please attach the end of the log file for
  timestamp,pop3:5
using instructions at https://wiki.mozilla.org/MailNews:Logging and running without FoxClocks extension

Comment 26

[Doug.Wyman]

I confirm that Thunderbird 3.0.4 on Mac OS 10.5.8 is handing in the folder processing routine. I think that it happens most frequently after a system sleep but don't yet know what to collect in terms of proof. Your comments please.

I regularly recover from this hang by restarting Thunderbird. Usually the app will immediately POP a few to many messages from the server and return to normal operation until the next sleep occurs. The hang does not occur after EVERY sleep, just frequently enough to be obvious and annoying.

Comment 27

[WADA:World Anti-bad-Duping Agency]

To bug opener and problem reporter for same problem of this bug(similar to bug 466933):

Sleep/wakeup or suspend/resume is similar to "power off/on of network card only" for Thunderbird(user who accesses network via network card, cable, adsl modem, ...). Bug 466933 is for such case.
If this bug occurs while OS and Tb is running without any power down of any component of PC, another suspect is IP address change by DHCP due to retention time while PC is active.
Do you use DHCP?
If yes, can you check your PC's IP address periodically by ipconfig command while normally running, and check PC's IP address when your problem occurs while running even though sleep/suspend doesn't happen.
  Mac OS X : at Terminal, ipconfig
  MS Win   : At Command Prompt, ipconfig

Can you test and get NSPR log with try server build with additional logging enabled? (see Bug 466933 for parameters etc.)
  Mac OS X : Bug 466933 comment #76
  MS Win   : Bug 466933 comment #81

Comment 28

[joe]

I can confirm this issue on OSX 10.6.3 with Thunderbird 3.0.x and 3.1 RC1. Wake/sleep cycles seem to cause Thunderbird to hang, not receiving any new mail. When I close Thunderbird it hangs until I force quit. Upon opening again mail comes flooding in.

Comment 29

[joe]

In addition to my last message I will note that I only have IMAP accounts (gmail and etc).

Comment 30

[Wayne Mery (:wsmwk)]

Reporter's comments don't read like a hang so I think more recent comments are straying from the issue that reporter stopped receiving mail (or it appears so).  

nature1953, next time you see this please:
* does taking thunderbird offline and back online clear the condition?
* does repair folder from folder properties (right+click folder) help?
* if the above do not help, please attach a protocol log with parameters 
   timestamp,pop3:5
  https://wiki.mozilla.org/MailNews:Logging


For those with hangs (where the UI stops responding) on Mac please consult this list - https://bugzilla.mozilla.org/buglist.cgi?chfieldto=Now&keywords=hang%20&query_format=advanced&keywords_type=allwords&chfieldfrom=2y&type0-0-0=nowords&value0-0-0=count%20counts&resolution=---&product=MailNews%20Core&product=Thunderbird&op_sys=Mac%20System%207&op_sys=Mac%20System%207.5&op_sys=Mac%20System%207.6.1&op_sys=Mac%20System%208.0&op_sys=Mac%20System%208.5&op_sys=Mac%20System%208.6&op_sys=Mac%20System%209.x&op_sys=Mac%20OS%20X

Comment 31

[Wayne Mery (:wsmwk)]

nature1953....


(In reply to Wayne Mery (:wsmwk) from comment #30)
> 
> nature1953, next time you see this please:
> * does taking thunderbird offline and back online clear the condition?
> * does repair folder from folder properties (right+click folder) help?
> * if the above do not help, please attach a protocol log with parameters 
>    timestamp,pop3:5
>   https://wiki.mozilla.org/MailNews:Logging

(In reply to WADA from comment #27)
> To bug opener and problem reporter for same problem of this bug(similar to
> bug 466933):
> 
> Sleep/wakeup or suspend/resume is similar to "power off/on of network card
> only" for Thunderbird(user who accesses network via network card, cable,
> adsl modem, ...). Bug 466933 is for such case.
> If this bug occurs while OS and Tb is running without any power down of any
> component of PC, another suspect is IP address change by DHCP due to
> retention time while PC is active.
> Do you use DHCP?
> If yes, can you check your PC's IP address periodically by ipconfig command
> while normally running, and check PC's IP address when your problem occurs
> while running even though sleep/suspend doesn't happen.
>   Mac OS X : at Terminal, ipconfig
>   MS Win   : At Command Prompt, ipconfig
> 
> Can you test and get NSPR log with try server build with additional logging
> enabled? (see Bug 466933 for parameters etc.)
>   Mac OS X : Bug 466933 comment #76
>   MS Win   : Bug 466933 comment #81


no one in https://getsatisfaction.com/mozilla_messaging/topics/this_folder_is_being_processed_please_wait_until_processing_is_complete_to_get_messages sees the problem anymore, so removing [gs]

Comment 32

[Phoenix]

Resolved per whiteboard