534952 - Mobile SUMO search not returning results

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Chris Ilias [:cilias]]

Go to <https://mobile.support-stage.mozilla.org/tiki-newsearch.php?where=all&locale=en-US&q=zoom&sa=>.
There are no results, even though we have an article called "How to zoom in and out".

Or <https://mobile.support-stage.mozilla.org/tiki-newsearch.php?locale=en-US&q=install&sa=>.
There are no results, even though we have an articles called "How to install Firefox on N900", "How to install Firefox on N810", "How to install Firefox on Windows Mobile", and "How to find and install add-ons".

Comment 1

[Chris Ilias [:cilias]]

I'm told that this should be an IT bug. Moving to server ops.

Comment 2

[chizu]

What sphinx configuration should mobile be using? The branch seems to have the older sphinx pre-indexing code which is kind of broken because of the various improvements made to support-stage and production.

Comment 3

[James Socol [:jsocol, :james]]

We haven't moved the mobile branch over to the new search yet. How broken is it? Can we get it running the way it used to run on prod, ie: off the sphinx cluster?

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

On second thought, not sure if this is a blocker or not (sorry for the spam).

Comment 5

[James Socol [:jsocol, :james]]

More interesting behavior:

http://mobile.support.mozilla.com/tiki-newsearch.php?where=all&locale=en-US&q=crash&sa=

Comment 6

[chizu]

From the IT side of things only reindexing is still having problems. Searchd is up and serving the last good index (a couple weeks old, but still). It's odd that it's returning blank pages. Maybe that will sort itself out with a clean reindex. I should have that sorted out soon.

Comment 7

[chizu]

It's finally working again. Indexing works and that unbroke the blank pages.

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

It's still not returning results on either prod or staging, so I'm reopening.

Comment 9

[chizu]

(In reply to comment #8)
> It's still not returning results on either prod or staging, so I'm reopening.
Staging needed a different port and a cache clear but production works for me.

Comment 10

[James Socol [:jsocol, :james]]

The results are not well formatted, but I see them here:

http://mobile.support-stage.mozilla.org/tiki-newsearch.php?where=all&locale=en-US&q=install&sa=

I don't think "firefox crashes" actually returns results on mobile.

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED; there wouldn't yet (or ever?) be an article on "firefox crashes" for mobile (don't know what I was thinking), and other queries return results just fine.

http://mobile.support.mozilla.com/tiki-newsearch.php?locale=en-US&q=sync+weave&sa= works just fine.

Also filed bug 538438 along the way.