Closed Bug 536391 Opened 12 years ago Closed 11 years ago

When scrolling down, the whole PC freezes and must be rebooted

Categories

(Firefox :: General, defect)

x86
Windows XP
defect
Not set
major

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: malcolm.hewson, Unassigned)

References

()

Details

(Whiteboard: [CLOSEME 2011-1-30])

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)

I use Samsung NC20. Since upgrading to 3.5, I experience freezing of the whole PC when I attempt to use the scroll-bar in some websites.
The STATCOUNTER site above is only an example, but with this site the freeze is repeatable.

Reproducible: Always

Steps to Reproduce:
1. www.statcounter.com
2. Login to my project
3. Go to Recent Visitor Activity.
4. Scroll down using the mouse-pad and right-hand scroll bar.
Actual Results:  
Whole PC Freezes. Cannot reclaim and must switch-off.
I have waited 5 minutes to see if system recovers. It doesn't.

Expected Results:  
Screen should scroll-down

Happens with a number of sites, but Statcounter is the one that I can easily reproduce.
Can you try basic troubleshooting and see if that works?
For instance:

- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a clean reinstallation

http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
Have not experienced any such problem for some months and specifically tested the site with which I experienced problems.

Thanks for reminder - I had, of course, forgotten!

Thanks for the fix.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Resolution: FIXED → WORKSFORME
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