536455 - crash [@ RtlpWaitForCriticalSection | RtlEnterCriticalSection] due to GrabXpcom.dll

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Jordan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)

Every time i start a download, and open a new Firefox window it crash.

the details are:
Add-ons: [e-mail]:4.0.27.0,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{20a82645-c095-46ed-80e3-08825760534b}:0.0.0,{35379F86-8CCB-4724-AE33-4278DE266C70}:1.0.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.6
BuildID: 20091201220228
CrashTime: 1261517453
InstallTime: 1260994253
ProductName: Firefox
SecondsSinceLastCrash: 631
StartupTime: 1261517304
Theme: classic/1.0
Throttleable: 1
URL: http://www.orkut.com.br/Main#Home
Vendor: Mozilla
Version: 3.5.6

Reproducible: Always

Steps to Reproduce:
1.Start a download
2.Open a new Firefox window
3.Go to Youtube or Orkut
Actual Results:  
It crashs with these details:

Add-ons: [e-mail]:4.0.27.0,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{20a82645-c095-46ed-80e3-08825760534b}:0.0.0,{35379F86-8CCB-4724-AE33-4278DE266C70}:1.0.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.6
BuildID: 20091201220228
CrashTime: 1261517453
InstallTime: 1260994253
ProductName: Firefox
SecondsSinceLastCrash: 631
StartupTime: 1261517304
Theme: classic/1.0
Throttleable: 1
URL: http://www.orkut.com.br/Main#Home
Vendor: Mozilla
Version: 3.5.6

Expected Results:  
Restart

Comment 1

[Daniel Veditz [:dveditz]]

The "details" you quote look like they came from our crash reporter, but they're missing the most important point -- the crash ID. Please paste those links here. The following support article will tell you how to find them.

http://support.mozilla.com/en-US/kb/Firefox+crashes

Comment 2

[Jordan]

Here ish:
bp-de3bc03f-082c-4304-90ac-49e6b2091222

Comment 3

[Daniel Veditz [:dveditz]]

This is crashing due to GrabXpcom.dll, which is not part of Firefox but part of some youtube downloader addon. Flash causes a similar crash which we've found a way to work around and will be releasing in an upcoming Firefox update. But that was a very plugin-centric case (bug 520639) that isn't likely to help here.

This addon is usually found somewhere similar to c:\program files\Orbitdownloader\addons\OneClickYouTubeDownloader\components\GrabXpcom.dll, or in your profile if you've installed it as an addon. We do appear to host a copy in our "sandbox" for unreviewed (and potentially unsafe!) addons. The reviews are not great: https://addons.mozilla.org/en-US/firefox/addon/13539

If this isn't something you need you should uninstall it. If you use it check with the provider and see if they have an update that's compatible with Firefox 3.5.  If they don't have an update there's not much you can do except bug them to work with us. From the symptoms I'd guess they're trying to access some of our single-threaded objects from the wrong thread, and the need to stop that.