539391 - Firefox hangs when I open this website (CNET-Japan) on Windows 7 x64

Status: RESOLVED WONTFIX

(Firefox :: General, defect)

Description

[slot]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; ja; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; ja; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

Firefox freezes when I open this website with Windows 7 ultimate for x64. After disabling all add-ons and plug-ins, firefox also freezes.
However, firefox working on Windows XP professional 32bit don't freezes when I access this website.

Reproducible: Always

Steps to Reproduce:
1. Input URL `http://japan.cnet.com/news/ent/story/0,2000056022,20063797,00.htm' to address bar, and hit enter key.
2. Window title and tab title change into this page title (it's Japanese title.)
3. Firefox freezes as soon as step 2.
Actual Results:  
Firefox freezes and doesn't recover even if I wait for a few minutes.

Expected Results:  
load and describe this website or describe errors

Comment 1

[Tyler Downer [He/Him]]

Can you create a new profile and test there? No freeze for me in Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a1pre) Gecko/20100116 Minefield/3.7a1pre (.NET CLR 3.5.30729) ID:20100116042715 (that's x64).
http://support.mozilla.com/en-US/kb/Managing+profiles

Comment 2

[slot]

Thanks for your advice, but my firefox freezed again.

This is my procedure:
1. firefox.exe -ProfileManager
2. create profile and start firefox with new profile
4. set my proxy (I need proxy to access the Internet from my environment)
5. access the URL and freeze

Comment 3

[Hiroshi Takeda]

Hi.
This problem may occur if you have installed some kinds of Osaka fonts into your PC. 
To avoid this problem, please uninstall Osaka fonts or fix this bug :P.

Please install this font on Windows 7 x64 so that this problem reproduces:
http://osakattf.hp.infoseek.co.jp/converted/Osaka.zip

Reference:
http://ravenz.livedoor.biz/archives/963979.html (written in Japanese)


In addition, I captured the stack of the thread which is freezing and is having 100% of CPU usage:

ntoskrnl.exe!SeAccessCheckWithHint+0xb4a
ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x682
ntoskrnl.exe!KeWaitForSingleObject+0x19f
ntoskrnl.exe!PsIsSystemProcess+0x68
ntoskrnl.exe!KeStackAttachProcess+0x11b9
ntoskrnl.exe!KiCheckForKernelApcDelivery+0x25
win32k.sys!EngQueryLocalTime+0x715
win32k.sys!EngBitBlt+0x15583
win32k.sys!EngBitBlt+0x1512c
ntoskrnl.exe!KeSynchronizeExecution+0x3a43
wow64win.dll+0x41c7a
wow64win.dll+0x2b6d7
wow64.dll!Wow64SystemServiceEx+0xd7
wow64cpu.dll!TurboDispatchJumpAddressEnd+0x24
wow64.dll!Wow64SystemServiceEx+0x1ce
wow64.dll!Wow64LdrpInitialize+0x429
ntdll.dll!RtlResetRtlTranslations+0x1b08
ntdll.dll!RtlResetRtlTranslations+0xc63
ntdll.dll!LdrInitializeThunk+0xe
GDI32.dll!GetFontData+0xb6
USP10.dll!ScriptApplyDigitSubstitution+0x17cd
USP10.dll!ScriptApplyDigitSubstitution+0x1d9e
USP10.dll!ScriptPositionSingleGlyph+0x945
USP10.dll!ScriptPositionSingleGlyph+0x6500
USP10.dll!ScriptPositionSingleGlyph+0x376a
USP10.dll!ScriptPlace+0x1ab
xul.dll!?InitTextRunUniscribe@gfxWindowsFontGroup@@IAEXPAVgfxContext@@PAVgfxTextRun@@PBGI@Z+0x609
xul.dll!?MakeTextRun@gfxWindowsFontGroup@@UAEPAVgfxTextRun@@PBGIPBUParameters@gfxTextRunFactory@@I@Z+0x68
xul.dll!NS_Realloc_P+0x68a5
xul.dll!?DownloadableFontsEnabled@gfxPlatform@@UAEHXZ+0xc88
xul.dll!NS_Realloc_P+0x1470
xul.dll!NS_Free_P+0x205c

UA: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

Can this information help debugging?

Comment 4

[slot]

Thank you for your suggestion, Mr. Takeda. My problem was resolved completely.

Removing Osaka font and rebooting Windows 7, I can access the URL.
I note that we need to reboot windows after removing Osaka font.
When I skipped this procedure, the problem remained.

Recovery procedure.
1. Remove Osaka font set.
2. Reboot windows
3. Access the above URL with Firefox!