Closed Bug 541387 Opened 15 years ago Closed 15 years ago

[@ nsPop3IncomingServer::GetDeferredToAccount(nsACString_internal&)] Thunderbird will not start

Categories

(MailNews Core :: Networking: POP, defect)

1.9.1 Branch
x86
Windows XP
defect
Not set
critical

Tracking

(blocking-thunderbird3.0 .2+, thunderbird3.0 .2-fixed)

RESOLVED FIXED
Thunderbird 3.1b1
Tracking Status
blocking-thunderbird3.0 --- .2+
thunderbird3.0 --- .2-fixed

People

(Reporter: messenger.ian, Assigned: timeless)

References

Details

(Keywords: crash, fixed-seamonkey2.0.3, regression, Whiteboard: [ccbr])

Crash Data

Attachments

(2 files)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTB6 (.NET CLR 3.5.30729) Build Identifier: BuildID: 20100111101938 I auto-updated his morning from 3.0 to 3.01. Thunderbird will not start any more. I sometimes get a memory error (cannot read?), but not all the time. Goes to report screen, with these results: Add-ons: {e2fda1a4-762b-4020-b5ad-a41df1933103}:1.0b1,{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}:0.6b1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.1 BuildID: 20100111101938 CrashTime: 1264174171 Email:xxxxxxxx@xxxxx InstallTime: 1264150194 ProductName: Thunderbird SecondsSinceLastCrash: 5709 StartupTime: 1264174167 Theme: classic/1.0 Throttleable: 1 URL: I have tried starting in safe mode, but exactly the same thing happens. Reproducible: Always I cannot now access my emails, business is sinking fast !
Additional info on memory error 0x00487e66 at 0x0000000024 the memory could not be "read"
DO you already tried http://kb.mozillazine.org/Safe_mode ? Do you get the Mozilla crash reporter after the crash ?
Yes, I tried safe mode and the result is exactly the same. Yes, I did get the crash report - visible details are shown above
We need the crash ID of the report. You can find the ID if you follow https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#Accessing_crash_report_IDs_outside_of_Firefox (replace Firefox with Thunderbird in the path). Can you please also try a new profile : http://kb.mozillazine.org/Profile_Manager
There are several crash reports, one of them is Crash ID: bp-0d71f9e5-c481-499d-adba-000382100122 I have also tried a new profile, Thunderbird loaded, but crashed as soon as I copied the old profile data into the new profile directory
0 thunderbird.exe nsPop3IncomingServer::GetDeferredToAccount mailnews/local/src/nsPop3IncomingServer.cpp:227 1 xpcom_core.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 2 mozcrt19.dll operator new objdir-tb/mozilla/memory/jemalloc/src/new.cpp:54 3 thunderbird.exe nsScriptSecurityManager::CanCreateWrapper caps/src/nsScriptSecurityManager.cpp:2898 4 thunderbird.exe XPC_WN_CallMethod js/src/xpconnect/src/xpcwrappednativejsops.cpp:1590
Keywords: crash
bienvenu@4604 225 rv = acctMgr->FindAccountForServer(localServer, getter_AddRefs(localAccount)); This returns NS_OK + nsnull 226 NS_ENSURE_SUCCESS(rv, rv); this is the wrong check 227 localAccount->GetKey(aRetVal); this is the crash. my tree isn't new enough to have this code.
Blocks: 538414
Keywords: regression
Summary: Auto-updated from 3.0 to 3.01, now will Thunderbird will not start → [@ nsPop3IncomingServer::GetDeferredToAccount] Thunderbird will not start
Attached patch proposalSplinter Review
Assignee: nobody → timeless
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Attachment #423322 - Flags: review?
Attachment #423322 - Flags: review? → review?(bienvenu)
Component: General → Networking: POP
Product: Thunderbird → MailNews Core
QA Contact: general → networking.pop
Whiteboard: [ccbr]
Version: unspecified → 1.9.1 Branch
#32 crash for 3.0.1. all during startup
blocking-thunderbird3.0: --- → ?
Summary: [@ nsPop3IncomingServer::GetDeferredToAccount] Thunderbird will not start → [@ nsPop3IncomingServer::GetDeferredToAccount(nsACString_internal&)] Thunderbird will not start
Attachment #423322 - Flags: review?(bienvenu) → review+
Attachment #423322 - Flags: superreview?(bugzilla)
(In reply to comment #7) > 226 NS_ENSURE_SUCCESS(rv, rv); > > this is the wrong check If that's the wrong check, what _should_ it be -- and why wasn't it changed in the proposed patch ?
We should be checking for errors; the check isn't wrong; we just need the additional check
blocking-thunderbird3.0: ? → .2+
Attachment #423322 - Flags: superreview?(bugzilla) → superreview+
I didn't want to hijack timeless' patch as I want to get that in for 3.0.2, but I will extend the bug - add a bit of documentation to indicate that FindAccountForServer may return null, so that callers can be aware if they look at the idl.
Attachment #424570 - Flags: superreview?(bienvenu)
Attachment #424570 - Flags: review?(bienvenu)
Attachment #424570 - Flags: superreview?(bienvenu)
Attachment #424570 - Flags: superreview+
Attachment #424570 - Flags: review?(bienvenu)
Attachment #424570 - Flags: review+
Status: ASSIGNED → RESOLVED
Closed: 15 years ago
Resolution: --- → FIXED
Target Milestone: --- → Thunderbird 3.1b1
Attachment #423322 - Flags: approval-thunderbird3.0.2?
Comment on attachment 423322 [details] [diff] [review] proposal Low-risk obviously needed null-check patch. a=Standard8
Attachment #423322 - Flags: approval-thunderbird3.0.2? → approval-thunderbird3.0.2+
Comment on attachment 424570 [details] [diff] [review] Document possible null return value. Might as well take the comment-only documentation as well.
Attachment #424570 - Flags: approval-thunderbird3.0.2+
Wayne can you verify this one please ?
Is this one of those problem where they see the crash only once? Or, will reporter be able to verify problem is gone with newer build? ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.1/
It crashes every time - I still can't user Thunderbird If you have a compiled Windows version, I can try it out for you !
(In reply to comment #20) > It crashes every time - I still can't user Thunderbird > If you have a compiled Windows version, I can try it out for you ! have a look in http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/3.0.2-candidates/build1/win32/
It works now, problem solved Many thanks
Crash Signature: [@ nsPop3IncomingServer::GetDeferredToAccount(nsACString_internal&)]
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