each time i use firefox and close then try to reopen it says i already have firefox running




9 years ago
9 years ago


(Reporter: cpyrowoman007, Unassigned)


3.6 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 GTB6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 GTB6 (.NET CLR 3.5.30729)

Each time i log into fire fox i have to reboot my pc every time because when i try to open fire fox it tells me i have a version already running and i have to close it or reboot my computer. I have tried using just the x in the top right hand corner it still does it i have tried going to the top left using the file close tab, close window and exit there as well and it still does it. I even upgraded to version 3.6 and it is still doing it this just started happening about a month ago

Reproducible: Always

Steps to Reproduce:
1.happens everytime i try to open firefox after close it

I do not think i am using any specific theme i have just loaded the standard firefox

Comment 1

9 years ago
Next time i close it out i am going to screen print it if you like i can email it to someone just let me know thank you Della
Version: unspecified → 3.6 Branch

Comment 2

9 years ago
Check to see if you have more than one version of Firefox installed. Uninstall the old versions if present. If not, disable any installed Ad-dons one at a time to see if they are causing a problem. Until the problem is found you can reopen Firefox without rebooting the computer by using Task Manager to end any Firefox Processes that may be running. Press Ctrl+Alt+Del at the same time to enter the Task Manager.
Firefox is still open but hidden if you get this issue.
As workaround you can open the windows taskmanager and kill the Firefox.exe under the process tab.

Please follow http://support.mozilla.com/en-US/kb/Firefox hangs#Hang_at_exit
and only reopen this bug if you are sure that the hang on exit isn't caused by an addon or plugin
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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