550106 - "Submission type" form missing at www.utc.com contact site

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Matt]

At the site shown I cannot "Send" because the "Submission type" form is missing. It works in Internet Explorer but not in any Firefox version I tried.

Checked these browsers:

broken:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.8.1.15pre) Gecko/20080601 BonEcho/2.0.0.15pre

broken:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.0.12pre) Gecko/2009060105 GranParadiso/3.0.12pre

broken:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1pre) Gecko/20090601 Shiretoko/3.5pre

broken:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

broken:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a2pre) Gecko/20100225 Minefield/3.7a2pre

Comment 1

[Chris Lawson (gone)]

Works fine with Camino 2.1pre (Gecko 1.9.2, basically equivalent to Firefox 3.6) here.

Strangely enough, it *is* missing in Firefox 3.6 on the same computer.

I think they're feeding "Firefox" user-agents busted code, because if I spoof Fx 3.6 as IE 7, it works fine. (Of course, now that I did that once, I can't get Fx 3.6 to fail any more, either...)

It works fine in Firefox 3.0.17, too, which further suggests it's a UA sniffing problem. Unfortunately, I can't find where the actual sniffing might be taking place.

Comment 2

[Chris Lawson (gone)]

If I spoof Fx 3.6 as Fx 3.0, that works, too, but only if I haven't already visited the site with the default 3.6 user-agent string. I think there's a cookie getting set, too, but I wasn't successful in toggling the problem on or off by clearing cookies. I had to quit Firefox between tests. Not totally sure what's going on here :-\

Comment 3

[Matt]

I didn't test against the user agent or cookie settings. I created a new profile and then tested them all using the same profile. So if my first test failed, they all might fail.

Comment 4

[Matt]

Tested again with new profiles between every build. The only builds listed in comment 0 that worked were Firefox 2 and 3.7a2pre.

Comment 5

[Karl Dubost💡 :karlcow]

The page has changed since the report.
The browser is now redirected to http://www.utc.com/Pages/Contacts.aspx
Let's resolved as invalid.