552180 - Right Clicks menus, drop menus and the top level menus frequently stops to display

Status: RESOLVED INCOMPLETE

(Firefox :: Menus, defect)

Description

[dim.dikoff]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

As you can see on the screenshots I made, the menus stop working and doesn't show up. To fix it I must restart firefox. But then again it happens after some time of casual browsing, checking email etc... 

This started happening when I created a second administrator account on my PC. The accounts have different UI language. The first administrator account is in Bulgarian, the second is in English. It might be related to the Hanging up of firefox due to the "too many download items in the Downloads list".

Reproducible: Always

Steps to Reproduce:
1. I simply don't know how to recreate it, because it happens randomly when browsing the net.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+1]]

When it happens again, can you please check the error console under tools if any error is displayed? Reproducible steps would be great. Lets say after opening a website with a plugin or something like that. If it happens again try to remember/save the recently opened websites and replay it after a restart. Thanks.

Comment 2

[dim.dikoff]

In the error console no error is shown...

I got the same bug again on a different computer. This time it was on my Macbook Pro 13".

Up until recently my Windows x64 Pro installation on the MBP had only 1 user account (1 administrator) without password. I added a password a few days ago, because I needed the extra security. Until tonigh I didn't use Windows so this is the first time I use Firefox under Windows since the adding of the password and I get the bug... on my MBP. Not the PC. BTW the PC often (literally every day has this bug). This makes me think the bug has something to do with Windows user account. Since the bug occurred soon after there changes were made to them.

So the steps I think will lead to the bug.
0: Have Windows 7 x64 Pro or Ultimate installed with 1 user account... the administrator without a password.
1: Add a password or make a second user account so when you boot windows you get to the login screen, not directly to the Welcome message screen...
2: Start Firefox... Browse the net... and in a couple of hours it should occur.

P.S. I think the bug is "progressing". What I mean is the first time I noticed something was going wrong on the MBP install of FF is that the in my case menu bar, when I clicked on let's say File or Edit or History, the menu showed after lagging for a couple of seconds. A few minutes later and they didn't show at all.

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Which graphic card do you have enabled on your MBP? Is the low power version? You can flip between both in the energy settings. I wonder if this is related. Same question applies to your Windows box.

Comment 4

[dim.dikoff]

Ops forgot to mention it's the 13". So no second GPU for me. GeForce 9400 on the MBP and on the PC it's only 1 Intel X3100... 
Though I don't think it's GPU related...

I removed the password of my user account on the MPB e.g. returned it back to normal... So far the bug hasn't reappeared... so far.

Comment 5

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Ok. So do you have any extensions installed? Please run the same tests with the password set in Safe Mode (http://support.mozilla.com/kb/Safe+Mode). Does that make any difference?

Comment 7

[Kevin Brosnan]

Need a response to comment 5 to reopen. Anyone seeing this please work through the steps in the basic troubleshooting document. Knowing if Firefox's safe mode or a new profile causes the problem to go away would be helpful. http://support.mozilla.com/en-US/kb/Basic+troubleshooting

Comment 8

[znoteer]

Attachment: about:support for version 92.0 64-bit

I think I may be encountering the same problem.  I'm on Debian stable.  This started happening a couple of versions of Debian ago, I think maybe since Stretch (Debian 9) but until a couple of days ago, I couldn't identify a page that was causing it, so I wasn't able to reproduce it predictably.  I'll give my description of the problem so you can decide if it is the same.

After encountering certain documents, the menus stop working.  That is they open but close so quickly that it opens as a flash if you can notice it opening at all.  They are thus unusable.  They don't remain visible long enough to be able to select anything from them.  

As a Debian user, I have been using ESR releases of Firefox, but I also tested this with the most recent (92.0 64-bit) and it is the same.  Sometimes it seems I must first close the tab that has the offending document in it before the menus starting wigging out.  Other times, as soon as the document is opened, the menus refuse to stay open.

I have tried this in safe mode with a fresh profile and that doesn't fix anything.

This doesn't only happen with email, but that is the way I am describing because I haven't yet identified an offending web page.  

I use neomutt, a text only curses-based mail client, to read my email.  If people send something in html only format, the html document comes as an attachment to a multipart email.  I have to view the list of attachments and select the html attachment which opens it up in Firefox via the magic of mailcap or mime.types or something like that.

So, to reproduce method 1:
1-receive an email with an appropriate html attachment 
2 [review]-open the attachment in FF
3a- the menus may already not work, but if they do
3b-close the tab in which the email attachment opened
the menus should now be unusable.

method 2
1-request the creation of an account on bugzilla so that you can report a problem.  You will be sent an email.
2-Use Urlview to list the URLs available in the body of the email
3-Select the URL for continuing with the creation of the account which will open the link in firefox
the menus should now be unusable

Comment 9

[znoteer]

I think I may be encountering the same problem. I'm on Debian stable. This started happening a couple of versions of Debian ago, I think maybe since Stretch (Debian 9) but until a couple of days ago, I couldn't identify a page that was causing it, so I wasn't able to reproduce it predictably. I'll give my description of the problem so you can decide if it is the same.

After encountering certain documents, the menus stop working. That is they open but close so quickly that it opens as a flash if you can notice it opening at all. They are thus unusable. They don't remain visible long enough to be able to select anything from them.

As a Debian user, I have been using ESR releases of Firefox, but I also tested this with the most recent (92.0 64-bit) and it is the same. Sometimes it seems I must first close the tab that has the offending document in it before the menus starting wigging out. Other times, as soon as the document is opened, the menus refuse to stay open.

I have tried this in safe mode with a fresh profile and that doesn't fix anything.

This doesn't only happen with email, but that is the way I am describing because I haven't yet identified an offending web page.

I use neomutt, a text only curses-based mail client, to read my email. If people send something in html only format, the html document comes as an attachment to a multipart email. I have to view the list of attachments and select the html attachment which opens it up in Firefox via the magic of mailcap or mime.types or something like that.

So, to reproduce method 1:
1-receive an email with an appropriate html attachment
2-open the attachment in FF
3a- the menus may already not work, but if they do
3b-close the tab in which the email attachment opened
the menus should now be unusable.

method 2
1-request the creation of an account on bugzilla so that you can report a problem. You will be sent an email.
2-Use Urlview to list the URLs available in the body of the email
3-Select the URL for continuing with the creation of the account which will open the link in firefox
the menus should now be unusable

Comment 10

[christian]

Could be duplicate or at least similar (don't know how to reopen this bug here): #1756418