552388 - [Autoconfiguration] Add support for alice.it mail account

Status: RESOLVED FIXED

(Webtools :: ISPDB Server, defect)

Description

[[:Aureliano Buendía]]

Attachment: alice.it pop3 xml

I can't use http://ispdb.mozillamessaging.com/add/ because there is an alice.it imap configuration.
I try to configure the file manually.

I don't have an alice.it account.
I set smtp port to 587 because I being observed that alice provider in many case (to my friends) can't send mail using port 25.

Comment 1

[Ludovic Hirlimann [:Usul]]

(In reply to comment #0)
> Created an attachment (id=432524) [details]
> alice.it pop3 xml
> 
> I can't use http://ispdb.mozillamessaging.com/add/ because there is an alice.it
> imap configuration.

Can you verify the imap configuration in ispdb too ?

Comment 2

[[:Aureliano Buendía]]

As I can see on Alice-HelpConfig page imap configuration  http://ispdb.mozillamessaging.com/details/175 is right. My only recommendation is to change Outgoing port from 25 to 587 as in comment #0 (user that use alice telecom provider can't send email using port 25)

Comment 3

[Ludovic Hirlimann [:Usul]]

(In reply to comment #2)
> As I can see on Alice-HelpConfig page imap configuration 
> http://ispdb.mozillamessaging.com/details/175 is right. My only recommendation
> is to change Outgoing port from 25 to 587 as in comment #0 (user that use alice
> telecom provider can't send email using port 25)

Can you porvide both imap and pop for review ?

Comment 4

[[:Aureliano Buendía]]

Attachment: alice.it imap *.xml

Comment 5

[[:Aureliano Buendía]]

Attachment: alice.it.pop3 (v2)

Fix issue on <username> value.

Comment 6

[[:Aureliano Buendía]]

Attachment: alice.it.imap (v2)

Fix issue on <username> value.

Comment 7

[Blake Winton (:bwinton) (:☕️)]

Comment on attachment 433127 [details]
alice.it.pop3 (v2)

>      <incomingServer type="pop3">
>         <hostname>in.alice.it</hostname>
>         <port>110</port>
>         <socketType>plain</socketType>
>         <username>%EMAILADDRESS%</username>
>         <authentication>plain</authentication>
>      </incomingServer>

Let's do the same incomingServer-in-a-comment thing from email.it.

Thanks,
Blake.

Comment 8

[Blake Winton (:bwinton) (:☕️)]

Comment on attachment 433128 [details]
alice.it.imap (v2)

>      <outgoingServer type="smtp">
>         <hostname>out.alice.it</hostname>
>         <port>587</port>
>         <socketType>plain</socketType>
>         <username>%EMAILADDRESS%</username>
>         <authentication>plain</authentication>

So, this outgoing server advertises:
AUTH GSSAPI NTLM LOGIN
which makes me think that we could pick a better auth method than "plain".  But I'm not totally sure.  So I'm going to give it an r+ if you add the POP server in a comment, and pass it off to Ben for the second review.  ;)

Thanks,
Blake.

Comment 9

[Ben Bucksch (:BenB)]

I don't believe for a second that Alice offers Kerberos for their customers. More likely, the mail server admin had absolutely no clue what he's doing.

For that reason, I'd also ignore NTLM (Windows login scheme).

Comment 10

[Ben Bucksch (:BenB)]

Waaaaa!

netcat says:
Microsoft ESMTP MAIL Service
Microsoft Exchange Server 2003 POP3 server
Microsoft Exchange Server 2003 IMAP4rev1 server

> More likely, the mail server admin had absolutely no clue what he's doing.

Confirmed ;-P

Comment 11

[[:Aureliano Buendía]]

Attachment: alice.it (v3)

Fixes based on :bwinton comments. 
Has review+ from bwinton. Wait for :BenB

attachment 433128 [details] is obsolete (I don't delete only for review+)

Comment 12

[Ben Bucksch (:BenB)]

Brutal...
No SSL. No STARTTLS.
POP and IMAP support only plaintext password. Not even AUTH PLAIN, but only the old-style login. No NTLM on POP/IMAP either, so pointless to enable that for SMTP. That's final proof that the mail admin really didn't know what he was doing.

I'll add this to the zoo of "worst ISPs ever". orange.fr held the crown so far.

So, there's no better config.



1.
+ <displayName>Alice Mail</displayName
+ <displayShortName>alice.it</displayShortName>

Please change to:
+ <displayName>Alice Italy</displayName
+ <displayShortName>Alice</displayShortName>

2. Please add the POP config in proper format (like IMAP), but XML commented out (for now - we'll enable it soon), i.e.
<-- <incomingServer type="pop">
...
-->

3.
Aureliano Buendía, did you test this config? In particular, that the full email address needs to be used as username?
Where is the page from the ISP which documents the settings to use? Please add the URL to the file as XML comment.

With that, r=BenB

Comment 13

[[:Aureliano Buendía]]

Attachment: alice.it (v4)

Fixes based on comment #9

>did you test this config? In particular, that the full email
>address needs to be used as username?
Yes, it is.

Ciao ;-)

Comment 14

[Ben Bucksch (:BenB)]

<leaveMessagesOnServer>true</leaveMessagesOnServer>

Remove this, unless there's a critical reason for it. We have sane defaults (leave on server for 14 days, then remove).

With that, r=BenB

Comment 15

[[:Aureliano Buendía]]

Attachment: alice.it (v5)

(In reply to comment #14)
> <leaveMessagesOnServer>true</leaveMessagesOnServer>
> 
> Remove this, unless there's a critical reason for it. We have sane defaults
> (leave on server for 14 days, then remove).
> 
> With that, r=BenB

Removed leaveMessagesOnServer specification.

Comment 16

[Ben Bucksch (:BenB)]

Comment on attachment 434306 [details]
alice.it (v5)

				<leaveMessagesOnServer>true</leaveMessagesOnServer>

No, it's still there.

Comment 17

[[:Aureliano Buendía]]

Attachment: alice.it (v6)

I'm very tired... ;-)

Comment 18

[Ben Bucksch (:BenB)]

Comment on attachment 434309 [details]
alice.it (v6)

Now it's fine. Thanks.

Comment 19

[Ben Bucksch (:BenB)]

Commited as revision 64651.

FIXED