560991 - captcha image is not loading

Status: RESOLVED INCOMPLETE

(mozilla.org Graveyard :: Server Operations, task, P1)

Description

[Vishal Kamdar [:vish_moz]]

STR:
Pre-condition: Log out if you are logged-in

1. go to sumo stage http://support-stage-new.mozilla.com
2. go to any forum thread like https://support-stage-new.mozilla.com/en-US/forum/1/650308?


Actual result:
the captcha image does not load
http://screencast.com/t/NzE5M2MyMmIt

Host: support-stage-new.mozilla.com

User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

Accept-Language: en-us,en;q=0.5

Accept-Encoding: gzip,deflate

Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7

Keep-Alive: 115

Connection: keep-alive

Cookie: SUMOv1=7jbqhq9dlcrktsl8jalmbht4o4; s_cc=true; s_sq=%5B%5BB%5D%5D; s_vi=[CS]v1|25E7A3970515AE84-4000017120003D06[CE]; SUMOloggedin=true; sessionid=aa17814c27c46c318232722b26e9a10f

Authorization: Basic c3VwcG9ydDpzdGFnZQ==

Date: Thu, 22 Apr 2010 00:07:50 GMT

Server: Apache/2.2.3 (Red Hat)

X-Powered-By: PHP/5.2.9

Expires: Thu, 19 Nov 1981 08:52:00 GMT

Cache-Control: no-cache, must-revalidate

Pragma: no-cache

Content-Length: 0

Keep-Alive: timeout=5, max=1000

Connection: Keep-Alive

Content-Type: text/html; charset=UTF-8

Expected result:
captcha image should load

Comment 1

[Paul Craciunoiu [:paulc]]

We may need IT's help here.
200 OK empty response is not very helpful at:
http://support-stage-new.mozilla.com/tiki-random_num_img.php?locale=en-US&1268252656624

And by comparison, this works:
http://support-stage.mozilla.com/tiki-random_num_img.php?locale=en-US&1268252656624

For stage-new, I logged in and saw this error:

Fatal error: Call to undefined function imagecreate() in /data/www/support-stage-new.mozilla.com/webroot/tiki-random_num_img.php on line 14

Looks to me like (php-)gdlib is missing from the server.

Comment 2

[Paul Craciunoiu [:paulc]]

(In reply to comment #1)
> We may need IT's help here.
The 200 OK aspect is our codebase's misbehavior. Should have clarified that we just need help with installing a missing library on support-stage-new.
> Looks to me like (php-)gdlib is missing from the server.

Comment 3

[Shyam Mani [:fox2mike]]

php-gd installed, don't think that fixed the issue though.

Comment 4

[Paul Craciunoiu [:paulc]]

Still seeing the same message. Maybe you could compare with support-stage (since it works there) and see what PHP libraries are missing from support-stage-new?

Comment 5

[Paul Craciunoiu [:paulc]]

FWIW, you could probably check phpinfo() for GD.

Comment 6

[Shyam Mani [:fox2mike]]

[root@mrapp-stage04 ~]# php -m
[PHP Modules]
bz2
calendar
ctype
curl
date
dbase
eAccelerator
exif
filter
ftp
gd
gettext
gmp

*snipped*

The other php packages on mrapp-stage02 have nothing to do with images, so I don't see why they'd be needed.

[root@mrapp-stage02 ~]# rpm -qa | grep -i php
php-pear-1.7.2-2.rhel5
php-5.2.9-2.rhel5
php-xml-5.2.9-2.rhel5
php-eaccelerator-0.9.5.2-3.rhel5
php-common-5.2.9-2.rhel5
php-pgsql-5.2.9-2.rhel5
php-mcrypt-5.2.6-4.rhel5
php-tidy-5.2.6-4.rhel5
php-pdo-5.2.9-2.rhel5
php-gd-5.2.9-2.rhel5
php-mbstring-5.2.9-2.rhel5
php-pecl-memcache-2.2.5-1.rhel5
php-pecl-gearman-0.7.0-1.rhel5
php-cli-5.2.9-2.rhel5
php-devel-5.2.9-2.rhel5
php-pecl-xdebug-2.0.5-1.el5.1
php-ldap-5.2.9-2.rhel5
php-debuginfo-5.2.9-2.rhel5
php-pecl-fileinfo-1.0.4-2.rf
php-pear-HTML-Common-1.2.5-1.el5
php-mysql-5.2.9-2.rhel5
php-pear-HTML-QuickForm-3.2.11-1.el5

[root@mrapp-stage04 ~]# rpm -qa | grep -i php
php-mbstring-5.2.9-2.rhel5
php-pear-1.4.9-6.el5
php-gd-5.2.9-2.rhel5
php-eaccelerator-0.9.5.2-2
php-devel-5.2.9-2.rhel5
php-pecl-memcache-2.2.5-1moz0.rf
php-common-5.2.9-2.rhel5
php-pdo-5.2.9-2.rhel5
php-cli-5.2.9-2.rhel5
php-mysql-5.2.9-2.rhel5
php-5.2.9-2.rhel5

stage02 is old, stage04 is new.

Comment 7

[Shyam Mani [:fox2mike]]

Re-open when you have more info/suggestions.