564624 - Can't print on HP Photosmart 3210 All-in-one printer. Printer works correctly with other software

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Sharon Reihart]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

HP Photosmart 3210 All-in-one printer will not print anything from Firefox.  Works fine with everything else.  I can also print from IE okay, but not Firefox.  It worked just fine until I upgraded to FF3.

Reproducible: Always

Steps to Reproduce:
1. Click on Print Recipe
2. File spools to printer spool file
3. File does not print.  No error message.
Actual Results:  
I have tried reinstalling the printer drivers but it works for everything except Firefox

Expected Results:  
Same thing as always

Should have printed the recipe

Comment 1

[bill]

Add the HP PSC 1510 to the bug. Using Firefox, the printer reports printer cartridge is stalled. Works fine in IE.

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 4

[John Smith]

printer error solution : hp printer customer support: https://www.hpprintersupporthelpline.com/hp-printer-customer-services