Closed Bug 564624 Opened 11 years ago Closed 10 years ago

Can't print on HP Photosmart 3210 All-in-one printer. Printer works correctly with other software

Categories

(Firefox :: General, defect)

x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: agilepupz, Unassigned)

References

()

Details

(Whiteboard: [CLOSEME 2011-1-30])

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

HP Photosmart 3210 All-in-one printer will not print anything from Firefox.  Works fine with everything else.  I can also print from IE okay, but not Firefox.  It worked just fine until I upgraded to FF3.

Reproducible: Always

Steps to Reproduce:
1. Click on Print Recipe
2. File spools to printer spool file
3. File does not print.  No error message.
Actual Results:  
I have tried reinstalling the printer drivers but it works for everything except Firefox

Expected Results:  
Same thing as always

Should have printed the recipe
Add the HP PSC 1510 to the bug. Using Firefox, the printer reports printer cartridge is stalled. Works fine in IE.
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → INCOMPLETE

printer error solution : hp printer customer support: https://www.hpprintersupporthelpline.com/hp-printer-customer-services

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