565859 - zynga.com - Mafia Wars Toolbar sniffs for "Firefox" instead of "Gecko"

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Remko de Keijzer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; nl; rv:1.9.3a5pre) Gecko/20100511 FireFox/3.7a5pre Minefield/3.7a5pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; nl; rv:1.9.3a5pre) Gecko/20100511 FireFox/3.7a5pre Minefield/3.7a5pre - Build ID: 20100511040317

The site http://toolbar.zynga.com/install/mw/ tries to identify if the browser is compatible with the Mafia Wars toolbar, however when using Minefield it says that my browser isn't supported and says that I need to install either Internet Explorer 7 or higher or FireFox 2 or higher

Reproducible: Always

Steps to Reproduce:
1. Go to http://toolbar.zynga.com/install/mw/ and check for download link for the toolbar
2.
3.
Actual Results:  

Unsupported Browser

Right now, we only support IE 7+ and Firefox 2+. We're working hard to add support for more browsers, but until we do, please download a supported browser in order to use the Zynga Toolbar.


Expected Results:  
Show me a link to install the toolbar

Comment 1

[Chris Lawson (gone)]

Presumably this is a problem on all platforms and OS versions; they should be sniffing for "Gecko" instead of "Firefox".

Please let the authors know, and then let us know what their response is.

Comment 2

[Remko de Keijzer]

Zynga Support reference id: #100514-001211

Workaround:
Change the string "general.useragent.extra.firefox" to "Firefox/3.7a5pre" using about:config and reload the toolbar page.

Comment 3

[Remko de Keijzer]

Zynga's response:
Hello Remko,

Thanks for contacting Zynga.

Thanks for giving us this information; we're passing it on to get this situation resolved as quickly as possible.
We apologize for the inconvenience this has caused and appreciate your understanding.

Kind regards,
Yogi K
Zynga Customer Support

Comment 4

[Karl Dubost💡 :karlcow]

The site now redirects to http://zynga.com/?view=toolbar
And there is no specific message.