567695 - [config] Add aon.at/a1.net (Austria)

Status: RESOLVED FIXED

(Webtools :: ISPDB Database Entries, defect)

Comment 1

[Robert Kaiser]

I had submitted some info for this domain to the DB one time, but it never got approved and I didn't get any feedback to my submission. I happen to have an aon.at account as that's my current ISP, but we'd require the user to enter his customer ID as it's needed in the account access info. Do we have a possibility to do that?

Comment 2

[Ludovic Hirlimann [:Usul]]

Nothing in the db get's live yet. can you take the config save it as an xml file and attach it here ?

Comment 3

[Ben Bucksch (:BenB)]

> we'd require the user to enter his customer ID as it's needed in
> the account access info. Do we have a possibility to do that?

No, we don't.

Are you sure there's no way to use the email address as username? Can you try?

Comment 4

[Robert Kaiser]

(In reply to comment #3)
> > we'd require the user to enter his customer ID as it's needed in
> > the account access info. Do we have a possibility to do that?
> 
> No, we don't.

Then we very probably can't add this largest ISP of Austria.

> Are you sure there's no way to use the email address as username? Can you try?

I'll put it on my tier-2 TODO list, we'll see when I can come around to looking into it.

Comment 5

[Ben Bucksch (:BenB)]

> Are you sure there's no way to use the email address as username? Can you try?

We'll be waiting for this.

Comment 6

[Ben Bucksch (:BenB)]

http://www.telekom.at/site/service_und_hilfe/internet/e-mail-einstellungen/
http://www.telekom.at/site/service_und_hilfe/kontakt/telefon/index.html

Comment 7

[Ben Bucksch (:BenB)]

smtp server only works within their ISP network :( , according to
http://ppp.telekom.at/faq/case.sp?case=6d71c67e-37ab-42ce-9c73-f8e7740c87b4

Comment 8

[Ben Bucksch (:BenB)]

according to hotline:
POP3: mailbox.aon.at, with SSL
SMTP: email.aon.at, with SSL
username: numeric username, BUT full email address also works (yay!)
SMTP server with SSL and auth also works outside their ISP network

mailing them for test account.

Comment 9

[Robert Kaiser]

Ben, thanks for investigating, and sorry I never came around to it thus far, even though it had been on my TODO list all along.

Comment 10

[Ludovic Hirlimann [:Usul]]

(In reply to comment #7)
> smtp server only works within their ISP network :( , according to
> http://ppp.telekom.at/faq/case.sp?case=6d71c67e-37ab-42ce-9c73-f8e7740c87b4

Worth raising a evangelism bug for them to have an open smtp server protected by ssl ?

Comment 11

[Ben Bucksch (:BenB)]

(In reply to comment #8)
> according to hotline:
> POP3: mailbox.aon.at, with SSL
> SMTP: email.aon.at, with SSL
> username: numeric username, BUT full email address also works (yay!)
> SMTP server with SSL and auth also works outside their ISP network

neither mailbox.aon.at port 995 with SSL nor 110 with STARTTLS nor email.aon.at with 465 SSL or STARTTLS works, so I don't know whether I can trust that information.

> Worth raising a evangelism bug for them

I already marked this blocking bug 556267

Comment 12

[Ben Bucksch (:BenB)]

Attachment: config, v1, without SSL, with username = email address, and assuming that SMTP works outside

Comment 13

[Ben Bucksch (:BenB)]

Trying to create an "aonFlash" account on the hotline. Get a "Kundennummer" (customer ID). That's *not* the same as the "aon Kundennummer" (aon customer ID), though.
How a mom&dad user is supposed to differentiate the two or even know that there's a different, I don't know.

Goes back squarely to why I think that a field "Username" is not sufficient, see rationale for bug 564043.

Comment 14

[Ben Bucksch (:BenB)]

So, email address as POP3 username doesn't work, tried it.
I'm try to contact the leader of their IT, so get them to change that.

Comment 15

[Ben Bucksch (:BenB)]

Kairo, could you please contact aon.at?
- for server names, preferably with SSL
- for a test account?
- for what to use as username? It must be either the full email address or the part before the @, other customer IDs will not work for us.

Comment 16

[Robert Kaiser]

I probably can, if you don't care if it takes a few months or years, as this is surely at the lowest priority in all my lists.

Comment 17

[Ben Bucksch (:BenB)]

Indeed, you said that more than 3 years ago in comment 4 and 9, so it is *already* years, literally :) hihi

Comment 18

[Andrew Sutherland [:asuth] (he/him)]

aon.at and a1.net now both seem to be serviced by the mail infrastructure, with everything interesting happening at at1.net.  Besides www.aon.at forwarding to a1.net, the imap.a1.net server also has valid alternate names for aot.at domains.  Specifically, it seems to have valid cert coverage for:
   [ 'pop3.a1.net',
     'imap.a1.net',
     'email.aon.at',
     'imap4.a1.net',
     'smtp.a1.net',
     'mailbox.aon.at',
     'pop.a1.net',
     'securemail.a1.net' ]

The documentation on email setup seems to not have been entirely been made consistent.  For example, the Outlook 2013 and Thunderbird 17.x links at http://www.a1.net/hilfe-support/system/templates/selfservice/atext/#!portal/1010/article/500000000005859/Wie-kann-ich-E-Mail-am-PC-einrichten encourage use of POP3.  However, the video on that same page mentions IMAP.

And I'm using this page that lists IMAP with explicit SSL using the securemail.a1.net name to sanity check:
http://www.a1.net/hilfe-support/system/templates/selfservice/atext/#!portal/1010/article/500000000005858/Was-muss-ich-ber-A1-E-Mail-wissen

Note that that page lists 25 with STARTTLS, but then the following page lists port 587, which I think it makes sense to favor because of the chance of port 25 frequently being subject to aggressive filtering:
http://www.a1.net/business/hilfe-support/internet-access

Revised ISPDB config landed:
Committed revision 145028.