Closed Bug 570722 Opened 15 years ago Closed 14 years ago

Sharp rise in crashes [@ SogouPy.ime ]

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: chofmann, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [crashkill][explosive][thirdparty][Input])

Crash Data

Attachments

(2 files)

picture 1
58.52 KB, image/jpeg
Details
picture 2
70.37 KB, image/png
Details
date total crashes at SogouPy.ime 20100601 10 20100602 13 20100603 7 20100604 13 20100605 14 20100606 18 20100607 608 happening across just about all versions checking --- SogouPy.ime 20100607-crashdata.csv found in: 3.6.3 3.6.4 3.5.9 3.6 3.0.19 3.6.2 3.5.2 3.5.7 3.7a5pre 3.5.1 3.0.3 3.0.17 3.0.14 release total-crashes SogouPy.ime crashes pct. all 378025 606 0.00160307 3.6.3 259578 311 0.0011981 3.6.4 31050 252 0.00811594 3.5.9 32647 16 0.000490091 3.6 11340 8 0.000705467 3.0.19 12076 6 0.000496853 Sogou.com is Search provider in China, but its hard to say if these crashes are connected to something they provide or possible malware hijacking the name. May need some help on contacts to Sogou.com and translation to diagnose what this is. http://www.google.com/search?q=SogouPy.ime&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a
Pretty evenly distributed across all windows versions. SogouPy.imeTotal 605 Win5.1 0.68 Win6.0 0.08 Win6.1 0.23 signature list 200 SogouPy.ime@0xd96ba 196 SogouPy.ime@0xd973e 45 SogouPy.ime@0xd972e 42 SogouPy.ime@0xd96aa 19 SogouPy.ime@0xd9718 17 SogouPy.ime@0xd975c 9 SogouPy.ime@0xddba4 7 SogouPy.ime@0xd95ca 6 SogouPy.ime@0xddbcc 5 SogouPy.ime@0xddbc7 5 SogouPy.ime@0xddbc2 4 SogouPy.ime@0xd9708 4 SogouPy.ime@0xd96ea 4 SogouPy.ime@0x31b76 3 SogouPy.ime@0xddb9f 3 SogouPy.ime@0xddb9a 3 SogouPy.ime@0xd964e 3 SogouPy.ime@0x17c9cc 2 SogouPy.ime@0xddbae 2 SogouPy.ime@0xddb94 2 SogouPy.ime@0xddb8f 2 SogouPy.ime@0xd976e 2 SogouPy.ime@0x24d1 1 hang | SogouPy.ime@0x286a0 1 SogouPy.ime@0xddbf2 1 SogouPy.ime@0xddbbd 1 SogouPy.ime@0xddbbc 1 SogouPy.ime@0xddbb2 1 SogouPy.ime@0xddbad 1 SogouPy.ime@0xddb96 1 SogouPy.ime@0xddb86 1 SogouPy.ime@0xd974c 1 SogouPy.ime@0xd966c 1 SogouPy.ime@0xd3d88 1 SogouPy.ime@0x6706a 1 SogouPy.ime@0xd974c 1 SogouPy.ime@0xd966c 1 SogouPy.ime@0xd3d88 1 SogouPy.ime@0x6706a 1 SogouPy.ime@0x27357 1 SogouPy.ime@0x20df0 1 SogouPy.ime@0x1b76f5 1 SogouPy.ime@0x18297 1 SogouPy.ime@0x17d24a 1 SogouPy.ime@0x174153 1 SogouPy.ime@0x157eea looks like things started to ramp up yesterday morning but then a spike in crashes at 2000-2059 hrs. PDT last night or morning time in asia. 4 2010060700 4 2010060701 7 2010060702 19 2010060703 30 2010060704 21 2010060705 26 2010060706 40 2010060707 20 2010060708 13 2010060709 11 2010060710 8 2010060711 3 2010060712 5 2010060713 2 2010060714 3 2010060715 5 2010060716 20 2010060717 59 2010060718 79 2010060719 220 2010060720 4 2010060721 3 2010060723 crash urls are primarily asian sites 66 http://www.baidu.com 23 http://www.google.com.hk 23 http://www.facebook.com 23 http://tieba.baidu.com 23 about:blank// 19 http://www.renren.com 19 \N// 15 http://photo.renren.com 13 http://t.sina.com.cn 12 http://zh-cn.start3.mozilla.com 12 http://www.google.com 11 http://zhidao.baidu.com 11 http://baike.baidu.com 10 http://blog.renren.com 9 http://i.g-fox.cn 8 http://www.kaixin001.com 7 http://user.qzone.qq.com 6 http://www.douban.com 6 http://share.renren.com 5 http://www.tudou.com 5 http://blog.sohu.com 4 https://mail.google.com 4 http://www.youku.com 4 http://www.hao123.com 4 http://www.guanshangxia.com 4 http://www.eeff.net 4 http://image.baidu.com 4 http://hao.360.cn 4 http://bbs.cjdby.net 3 http://www.yinyuetai.com 3 http://www.xcar.com.cn 3 http://www.sznet110.gov.cn 3 http://www.google.com.my 3 http://www.feiku.com 3 http://search.taobao.com 3 http://scm.dkuai.com 3 http://personal.120ask.com 3 http://china.alibaba.com 3 http://book.douban.com 3 http://blog.sina.com.cn <long tail snipped>
Keywords: crash
OS: Mac OS X → Windows XP
Whiteboard: [crashkill][explosive][thirdparty]
Hello. I'm Lingfeng Guan from China. I think I can provide some information to help you locate the bug. Sogou Pinyin is the most popular IME in China, it uses search engine data to help correct the IME precision. And it's download link is here, http://ime.sogou.com/dl/sogou_pinyin_50f.exe We received some user report this bug in China too, yesterday. And the user wrote about the bug on a blog. http://www.cnwyw.net/post/sou-gou-pin-yin-yun-ji-suan-firefox-chong-tu-beng-kui/ The main information about that bug is: Firefox version: 3.6.4 Sogou Pinyin version: 5.0.0.3935 subversion info of Sogou Pinyin: word frequency data: 20100205 word compose data:20100205 supplementary data: 20090106 compile time: May 5 2010 14:40:19 The crash happens if the checkbox option on the attachment picture 1 is open (It means to get word information from the cloud, and it's open by default), and options on picture 2 is selected (This one means to use the left shift as a shortcut to select the second position word and right shift to select the third ). At this time, if the user type a pinyin, and the word from the cloud appears at the second position,(The word from the cloud usually appears at that position if there is one, and that word appears with an animation. The pinyin 'youyoubai' will trigger the word from the cloud) and then user use left shift to select the word, firefox will crash immediately.
Attached image picture 1 —
Attached image picture 2 —
I tried to reproduce the bug, but it didn't happen on my Windows7 English version
Also not working on my WindowsXP SP2
Sorry for my bad english. I mean I can not reproduce the crash on my WindowsXP Chinese version. I've contacted the original bug reporter, still waiting for his reply.
I've checked with a Engineer working in the sogou IME team. He said that their IME had a server side bug on June 7th, caused the string downloaded from the cloud cross array boundary and cause firefox crash. The bug was fixed already. That's why I cannot reproduce the bug. According to him, the crash happens inside the IME dll, and that caused every client contains the dll crash with it, including MS Word, MSN, etc. Does this mean there's nothing we could do about this?
Yes, it sounds like it. The crash volume yesterday dropped down to previous levels again. 20100606 18 20100607 608 20100608 15 I think we could consider the major problem fixed. Since we have made contact now we could see if they could investigate the lower volume crash that happens 20 or fewer times per day. That set of signatures looks like signature list 4 SogouPy.ime@0x2d06 1 SogouPy.ime@0xa1451 1 SogouPy.ime@0x8ffb 1 SogouPy.ime@0x5309f 1 SogouPy.ime@0x3fd93 1 SogouPy.ime@0x31578 1 SogouPy.ime@0x2e705 1 SogouPy.ime@0x2a380 1 SogouPy.ime@0x1d3181 1 SogouPy.ime@0x17c9cc 1 SogouPy.ime@0x11045d 1 SogouPy.ime@0x106c2e
Sorry for my ignorance, but I don't know what these signatures mean, where can I learn more about these signatures?
You can search for them on the crash-stats site http://crash-stats.mozilla.com/query here is a list of crash reports for that first one http://crash-stats.mozilla.com/query/query?version=ALL%3AALL&range_value=1&range_unit=weeks&date=06%2F09%2F2010+08%3A15%3A54&query_search=signature&query_type=exact&query=SogouPy.ime%400x2d06&build_id=&process_type=any&hang_type=any&do_query=1 http://crash-stats.mozilla.com/report/list?query_search=signature&query_type=exact&query=SogouPy.ime%400x2d06&date=06%2F09%2F2010%2008%3A15%3A54&range_value=1&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&signature=SogouPy.ime%400x2d06 (comments on the right side of that report above are sometimes helpful in understanding what is going on) and here is a stack signature from one of the individual crash reports http://crash-stats.mozilla.com/report/index/d815e925-4fc4-4e51-8cf6-3254a2100608 Frame Module Signature [Expand] Source 0 SogouPy.ime SogouPy.ime@0x2d06 1 SogouPy.ime SogouPy.ime@0x5c249 2 SogouPy.ime SogouPy.ime@0x103fc 3 imm32.dll InternalImmLockIMC 4 SogouPy.ime SogouPy.ime@0x14a637 5 SogouPy.ime SogouPy.ime@0x14a825 6 SogouPy.ime SogouPy.ime@0x143d5a 7 SogouPy.ime SogouPy.ime@0x1493aa 8 user32.dll StringDuplicateW 9 user32.dll StringDuplicateW 10 firefox.exe firefox.exe@0x1ba7 11 kernel32.dll GetCodePageFileInfo 12 kernel32.dll BaseProcessStart 13 firefox.exe firefox.exe@0x183f
It's a common sore point mentioned on Input as well (these searches only show 4 results here, but I've seen more): http://input.mozilla.com/en-US/search/?q=sogou&product=firefox http://input.mozilla.com/en-US/search/?q=%E6%90%9C%E7%8B%97&product=firefox
Whiteboard: [crashkill][explosive][thirdparty] → [crashkill][explosive][thirdparty][Input]
Blocks: 586301
Whiteboard: [crashkill][explosive][thirdparty][Input] → [crashkill][explosive][thirdparty]
Looks like the crashes are not our fault.
No they are not. The crash is because of sogou IME fetch input results from the "cloud", and on that day, their cloud side got something wrong and caused a invalid pointer exception on the client side. That crashed all applications on that day.
Whiteboard: [crashkill][explosive][thirdparty] → [crashkill][explosive][thirdparty][Input]
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Crash Signature: [@ SogouPy.ime ]
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