573098 - email won't print from T'bird 3.0.5 to Epson Stylus R200

Status: RESOLVED INCOMPLETE

(MailNews Core :: Printing, defect)

Description

[rdfoux]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.0.4506.2152)
Build Identifier: 3.0.5

When I try to print an email from Thunderbird 3.0.5 on my Epsom Stylus R200, Print preview displayed properly but the Epsom printer wouldn't print("no content").  The hint to uninstall the printer and reinstall with new drivers didn't work, either.  Epsom wouldn't let me look for a better driver.  

System is Dell XPS 200 Windows XP with latest updates.

I have just reinstalled Thunderbird 2, version 2.0.0.24 (20100228).

I like it better, anyway.


Reproducible: Always

Steps to Reproduce:
1.repeat  "ctl P"
2.Look at print preview.  It looks fine.  Click on "Print".
3. Checked that printer was working for another program.
4.Look for problem in on line help.  Guy fixed problem with another printer by getting new driver.
5.  Uninstalled printer and followed XP procedure to reinstall.
6.repeat steps 1,2,3. 
Actual Results:  
Print preview on Epsom shows two blank pages.
printer made noises like starting to print, but then stopped.
Nothing printed

Expected Results:  
A proper print out.

I reinstalled Thunderbird 2 which printed the required copy perfectly.  

T'bird 2 works better, anyway.

Comment 1

[Ludovic Hirlimann [:Usul]]

Have you tried safe mode? (see https://support.mozillamessaging.com/en-US/kb/Safe+Mode for more information)

Anything in Tools -> error console when this happenned ?

Comment 2

[Wayne Mery (:wsmwk)]

can you reproduce this using a current version of thunderbird?

if you are unable to reproduce, please close by setting stats to resolved, and resolution to WORKSFORME or another appropriate setting.

If you are able to reproduce, add new details, and a testcase if one does not already exist in the bug report.

Comment 3

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error please respond to this bug with your reasons why.