575539 - Clicking link in Weave/Sync password reset email takes you back to the username/captcha form

Status: RESOLVED FIXED

(Cloud Services :: Web Site - Deprecated, defect)

Description

[Andrew]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

Firefox Weave/Sync is complaining that my password is incorrect, so I've been trying to reset it using the link in the preferences pane, which sends me an email with a link.  Clicking that link takes me back to the initial page to enter your username and captcha, complaining that I entered the captcha incorrectly.

Reproducible: Always

Steps to Reproduce:
1.  Click Tools > Sync > Preferences
2.  Click the "reset" link next to the red "incorrect user name or password" message.
3.  In the page that appears, enter your Weave/Sync username, and the captcha text.
4.  Click the submit button, then check your email.
5.  Click the link in the email.
Actual Results:  
You are taken to the initial reset password page, prompting for your user name and captcha text - with the message "incorrect words entered for captcha".

Expected Results:  
I expected (as the email advised) to be presented with a form to set a new password.

Comment 1

[Matthew Middleton (:zzxc)]

Several users on SUMO are confirming this behavior at https://services.mozilla.com/reset-password/

See: https://support.mozilla.com/en-US/forum/1/705574

Comment 2

[Mike Connor [:mconnor]]

Oh, here's the bug I was looking for last night.  This is now fixed, as of about 2:15 AM EDT.