577902 - lost sound when using mozilla firefox but not IE

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Angie]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)

My kids have been using facebook apps on my computer and suddenly I no longer have sound or volume using Firefox with news videos, youtube videos, etc. The sound works fine in Internet Explorer (IE)

Reproducible: Always

Comment 1

[Tyler Downer [He/Him]]

Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 2

[Wayne Mery (:wsmwk)]

If you still see this problem when using a current version, using Tyler's suggestions, please comment in the bug.