Closed Bug 580843 Opened 14 years ago Closed 10 years ago

Videos on hulu.com will not load using B2, but load on trunk

Categories

(Web Compatibility :: Site Reports, defect)

defect
Not set
normal

Tracking

(blocking2.0 -)

RESOLVED WORKSFORME
Tracking Status
blocking2.0 --- -

People

(Reporter: marcia, Unassigned)

References

()

Details

(Keywords: relnote, Whiteboard: [4b2][user agent])

Seen while running Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b2) Gecko/20100720 Firefox/4.0b2

STR:
1. Load the video in the URL or any hulu.com video from the front page.
2. I get a spinning loading icon and the video never loads.

I have tried on three separate Macs in the lab -> 10.6, 10.5 and 10.5 PPC machine all with the same results. The same video plays and loads fine using both Safari on Chrome on the 10.6 machine.

Videos play fine using Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b3pre) Gecko/20100721 Minefield/4.0b3pre so this seems to be confined to Beta 2.
I get the same "spinning loading icon" on windows 7.   using this URL to test: http://www.hulu.com/watch/148113/family-guy-meeting-quagmires-dad

Mozilla/5.0 (Windows; Windows NT 6.1; rv:2.0b2) Gecko/20100720 Firefox/4.0b2
Shockwave Flash 10.1.53.64
OS: Mac OS X → All
Does Hulu use HTML 5 video? I can't check as the content is not available from my country. If it doesn't and is using flash then this bug is in the wrong component.
This happens on all three Windows machines in the lab as well.  Mozilla/5.0 (Windows; Windows NT 6.1; WOW64; rv:2.0b2) Gecko/20100720 Firefox/4.0b2.

The Flash version on the Windows 7/Vista machine is Shockwave Flash Version: 10.1.53.64. 

On the Windows 7 machine, the same video plays fine using Chrome and IE.
OS: All → Mac OS X
Moved to plugins, it uses Flash. Sorry for the noise.
Component: Video/Audio → Plug-ins
QA Contact: video.audio → plugins
Summary: Videos on hulu.com will not load → Videos on hulu.com will not load using B2, but load on trunk
I also tried several other videos within Hulu, with no luck, using Vista. Youtube Vimeo videos work, though.
blocking2.0: --- → ?
OS: Mac OS X → All
Hardware: x86 → All
I spoke briefly to jst, who suggested adding roc to the bug.
Did this work in beta1? Can we get a regression range? The bonus of finding the target is you get to watch a lot of Family Guy.
blocking2.0: ? → betaN+
Sigh. It looks to be user agent sniffing at work. Hulu video doesn't work in 4b1 either, but it works in 3.7a6pre and works in 4b3pre as well.

When I use the user agent switcher addon (after forcing compatibility) and switch the default user agent to IE8, I can play videos in 4b2.
--> Tech Evangelism
Assignee: nobody → english-us
blocking2.0: betaN+ → -
Component: Plug-ins → English US
Product: Core → Tech Evangelism
QA Contact: plugins → english-us
Whiteboard: [4b2] → [4b2][user agent]
Version: Trunk → unspecified
Hulu is working for me in 4b2 without having to take any special measures
Hulu.com is working fine in FF 4.0 Beta 7
Hulu has not worked for me for about 4 months now. I just keep getting a prompt to load Flash. It works on my other mac but not this one with the newer version of Firefox.
Hulu has worked properly the entire time I've been testing Firefox 4, i.e., since Beta 6. I wonder if it's a profile issue.
Hulu.com is loading content from the #top just fine:

http://www.hulu.com/playlist/30329

Under Firefox 4 Beta 11 works fine; lo0ads the ad, loads the video.
I actually did have a problem with it more recently. It was when I upgraded to a Firefox 4.0b11pre (2011-29-01, I think. It was soon after bug 613915 was fixed). I thought it was an issue with the nightly, but when Firefox 4.0b11 came out, the problem remained. However, using a new copy of my profile from 4.0b10 (which should have been identical) worked perfectly.

So I think it might be something weird happening during the profile upgrade. Creating a new profile does seem to always fix it.
(In reply to comment #16)
> I actually did have a problem with it more recently. It was when I upgraded to
> a Firefox 4.0b11pre (2011-29-01, I think. It was soon after bug 613915 was
> fixed). I thought it was an issue with the nightly, but when Firefox 4.0b11
> came out, the problem remained. However, using a new copy of my profile from
> 4.0b10 (which should have been identical) worked perfectly.
> 
> So I think it might be something weird happening during the profile upgrade.
> Creating a new profile does seem to always fix it.

It's more than likely a profile problem then. When I installed b11 freshly, no problems (as I said above) it works fine, this is, of course, if using the default profile.
I ran into the problem in beta12. It actually seems to be related to IPC. If it's enabled, Hulu won't run. Since the change happens at restart, I hadn't noticed the correlation. The reason I wasn't having problems on earlier betas was that I had to turn IPC off due to Bug 613915.

Windows XP Firefox 4.0b12
Forgot: If necessary, I can attach my profile as a jar file.
Nevermind, I tracked it down to using NoSquint and having my page zoom set less than 100%. When dom.ipc.plugins.enabled is set to false, everything works properly. When it is set to true, it does not. Firefox's native zoom does not run into this problem.

I will inform the extension author of this problem. But, still it seems weird, as the extension is not, as far as I know, messing with the IPC at all.
Tested http://www.hulu.jp/watch/546915
Working for me. Firefox 32.
Closing.
Assignee: english-us → nobody
Status: NEW → RESOLVED
Closed: 10 years ago
Component: English US → Desktop
Resolution: --- → WORKSFORME
Product: Tech Evangelism → Web Compatibility
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