581760 - Firefox gets stuck (freeze) when trying to reinstall a Silverlight Application

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Deeshan Gunawardena]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

I have already installed the Silverlight client for Facebook Application. I visited the "http://www.silverlight.net/content/samples/apps/facebookclient/sfcquickinstall.aspx" URL and it says that I have already installed that application.Since I wanted to reinstall that application I right click and select "Remove Application" option.Once I click it Firefox window gets stuck and after about a minute a message appeared below the address bar "Silverlight plug-in crashed" with two buttons "Reload" and "report bug" I was unable to reload or report the bug by clicking those buttons.

Reproducible: Always

Steps to Reproduce:
1.Go to the "http://www.silverlight.net/content/samples/apps/facebookclient/sfcquickinstall.aspx" URL
2.Install the Silverlight Application
3.Again visit the above URL
Actual Results:  
Firefox window gets stuck and after about a minute a message appeared below the address bar "Silverlight plug-in crashed" with two buttons "Reload" and "report bug" I was unable to reload or report the bug by clicking those buttons.

Expected Results:  
I should be able to reinstall the Silverlight application by uninstalling it or if the plug-ins crashed I should be able to reload the page or report the bug.

Extensions I have installed

Adblock Plus 1.2.1
Anti-Banner 11.0.1.400
Contacts 0.3.2
Cooliris 1.12.0.36605
DownThemAll 1.1.10
Firefox Sync 1.4.2
Fission 1.0.9
IDM CC 6.7
Java Console 6.0.20
Kaspersky URL Advisor 11.0.1.400
StrataBuddy 0.6.2
Tab Progress Bar 0.6
Test Pilot 1.0rc1
_______________________________________________________________________________

Themes I have installed

Strata40 0.6.2
_______________________________________________________________________________

Comment 1

[Tyler Downer [He/Him]]

Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 2

[Deeshan Gunawardena]

Issue is still there in Firefox 4.0.1.

Firefox window gets stuck and after about a 30 seconds a message appeared below the address bar "Silverlight plug-in crashed" with two buttons "Reload" and "report bug"

Earlier I was unable to reload or report the bug by clicking those buttons.
But now although the Silverlight plug-in crashed I am able to reload and report the bug by clicking those buttons.

Comment 3

[Tyler Downer [He/Him]]

If yo report the bug, do you get a stacktrace in about:crashes?

Comment 4

[Deeshan Gunawardena]

Crash report is there in the about:crashes.
But I don't know what is "stacktrace" means

Comment 5

[Tyler Downer [He/Him]]

Can you copy the crash id of the report? (starts with bp-)

Comment 6

[Deeshan Gunawardena]

There are two crash reports which reported at the same time. The Report IDs are

bp-c7d7c954-56f8-4acf-b778-224b42110603

and

bp-ba09eb68-7e8f-445b-97c9-4d6122110603

Comment 7

[Wayne Mery (:wsmwk)]

Deeshan, unfortunately the crash IDs did not get picked up in time to see the contents.

Do you still see this problem when using a current version?