58367 - Can't log an IS help request using Seamonkey

Status: RESOLVED WONTFIX

(Core :: Layout, defect, P3)

Description

[Phil Peterson]

Using 10/27 RTM branch build on NT

1. Go to http://request.mcom.com
2. Click on "I would like to log a problem"
3. Log in using user ID and LDAP password
4. Goes to http://request/helpdesk/alliance_rout1.htm
5. Select "Not part of the Alliance" from the menu

Expected: "Proceed" button to become visible, so you can log a bug
Actual: "Proceed" button stays hidden

Comment 1

[Phil Peterson]

Attachment: Page source which shows the problem

Comment 2

[Heikki Toivonen (remove -bugzilla when emailing directly)]

XML/DOM team's turn to triage Clayton's bugs.

Comment 3

[Nisheeth Ranjan]

Phil, unfortunately http://request/helpdesk/alliance_rout1.htm no longer exists 
because IS has migrated to the new centralized help request system at 
http://icrequest.  I tried stepping through the process for submitting a new 
ticket there with Netscape 6 and everything worked fine.

I also tried to load the attachment but since it reference an external JS file 
which has now been removed from the helpdesk web site, loading it in Netscape 6 
and Netscape 4.x and selecting the various options in the dropdown list box 
gives identical results.  

Basically, it isn't possible to reproduce the bug that you saw.  And the dogfood 
problem of not being able to submit a new help ticket is fixed by virtue of the 
new help desk web pages.

So, should we close out this bug.  Or do you have the missing alliance_rout.js 
file cached away somewhere on your local machine?  :-)

Comment 4

[Phil Peterson]

I don't have a local copy

Comment 5

[Nisheeth Ranjan]

Marking bug wontfix because we can't reproduce it.