586483 - [tracker] Article Polls

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P1)

Description

[James Socol [:jsocol, :james]]

We need to have polls on the KB articles. IIRC, we are OK to start with a single poll at the end of the document. Will comment if that's not true.

Comment 1

[Erik Rose [:erik][:erikrose]]

Some Q&A with Cheng yields more specific requirements:

Q: It sounds like, for P1, we want a single poll on each article. Is it the same poll on each?
A: Yes: "Was this article helpful? Yes or No." On No, show some suggestions of other articles (unknown if this would be static or computed somehow).

Q: Is it user-modifiable?
A: No, but they want to be able to omit the poll from docs on a per-doc basis for things like the front page.

Q: There's a brief mention of being able to view the poll results broken down by time period. Is there any more detail about what sorts of breakdowns are needed?
A: % of Yesses for each day. # of Yesses & Nos each day.

Q: Looking farther ahead (for schema purposes), what's the prospectus for the whole "Multiple polls per article" thing mentioned on https://wiki.mozilla.org/Support/Kitsune/KB/Priorities? Is this some kind of inline wiki syntax that inserts a poll, is it simply more than one global poll that applies to every article, or what?
A: They're thinking of having this same Did-It-Help, Yes-No poll after several sections of your article so you can ask "Was this section helpful?" Each of these section polls might have different on-No actions: for example, we wouldn't send them to Live Chat if they hadn't even got halfway through the article.

Comment 2

[Erik Rose [:erik][:erikrose]]

This mock shows some section polls along with verbiage that makes the article suggestions a nonissue for this bug: http://people.mozilla.com/~chowse/drop/sumo/kb/v7/browsing/02_article.png

Comment 3

[Kadir Topal [:atopal]]

(In reply to comment #1)
> Q: There's a brief mention of being able to view the poll results broken down
> by time period. Is there any more detail about what sorts of breakdowns are
> needed?
> A: % of Yesses for each day. # of Yesses & Nos each day.

I'd love to see this as a line chart, with % of Yesses over time, but this is good enough.

Comment 4

[Erik Rose [:erik][:erikrose]]

That's actually what I had in mind. :-)

Comment 5

[James Socol [:jsocol, :james]]

(In reply to comment #3)
> I'd love to see this as a line chart, with % of Yesses over time, but this is
> good enough.

Stats pages are on the priorities list, just not for launch:
https://wiki.mozilla.org/Support/Kitsune/KB/Priorities#History_.2F_Statistics

Comment 6

[Kadir Topal [:atopal]]

Right, this is just for parity with TikiWiki to have a way to see the results of the plls.

Comment 7

[James Socol [:jsocol, :james]]

All blockers resolved => resolved.

Comment 8

[Rebecca Billings [:rbillings]]

Verified single article poll displays/functions correctly