587462 - Not able to close "Add-ons" window.

Status: RESOLVED INCOMPLETE

(Toolkit :: Add-ons Manager, defect)

Description

[Shirish Mishra]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

Once clicked on "Option" button as attached in screenshot, then not able to close Add-ons" window.Please find attached screen shot.

Reproducible: Always

Steps to Reproduce:
1.Open Add-ons" window from Too->Add-ons menu.
2.Navigate for Downloadheper-4.8 
3.Click on Option button as shown in attached screenshot.
4.Try to close Add-ons window by clicking on Redcross(Close button) at right top corner.
Actual Results:  
Window was not closing.

Expected Results:  
Add-ons window should have been closed.

Comment 1

[Shirish Mishra]

Attachment: Attaching screen shot

Comment 2

[Matthias Versen [:Matti]]

Do you get any errors in Tools/Error Console ?
Could be the fault of the addon itself.
Do you get this only with the options of Downloadheper-4.8 ?

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+2]]

I would say an invisible options window is shown and blocks the add-ons manager window? Shirish, when you do those steps and press ESC afterward, does it enable you to close the add-ons manager?

Comment 4

[Shirish Mishra]

Matthias / Henrik ,
Please find the attached screen shot of Tools/Error logs.I got this failure only with the options button. ESC button is not helping and getting same failure.I am working as "Specialist" in TATA Elxsi Ltd. Bangalore(India), my responsibility to verify and validate the WLAN 802.11 based Network controllers and access points. Please feel free to ask any information if needed, you are always welcome.

Comment 5

[Shirish Mishra]

Attachment: Tools_Error logs

Attaching screen shot named "Error console screen shot.jpg".

Comment 6

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Please clear the error console before you do the steps reported in comment 0.

Comment 7

[Shirish Mishra]

Attachment: Cleared error logs and reproduced the issue, attaching screen shot "error logs new.jpg"

Cleared error logs and reproduced the issue, attaching screen shot "error logs new.jpg"

Comment 8

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Wait, when you click "Options" the option dialog for the video download helper opens? If not, please disable all the other installed extensions and restart Firefox to try again.

Comment 9

[Shirish Mishra]

Option dialog was not opening when clicked on "Options" button, then disabled all other extensions and restarted Firefox . It worked fine and "Option" button started working as expected.

Comment 10

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Can you please check which other extension is causing this problem?

Comment 11

[Shirish Mishra]

Attachment: Attaching screen shot which shows all extensions, not sure which is creating issue.

Hello Henrik,
I am attaching the screen shot named" All extensions listed here.jpg" which is reflecting all extensions installed on my PC.

Thanks,
Shirish

Comment 12

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Shirish, it would be fantastic if you could give me an answer to comment 10. I don't have the time to check all those extensions. Please enable those step by step until the issue starts again. Thanks.

Comment 13

[Shirish Mishra]

Henrik,
 
I tried to enable one by one all extensions , but none could got enabled.It asked for restart Firefox after enabling the extensions but after restarting , it came back in same disabled state, Now I am not able to enable these extensions.

Comment 14

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Is this also the case when the download helper is disabled too?

Comment 15

[Shirish Mishra]

Now i am not able to disable the download helper, because any Enable/Disable button is not working. I clicked on disabled button to disable download helper and restarted Firefox, but when it came up,the download helper was still enabled. I tried the all Enable disable buttons from the extensions list, but none is working.

Comment 16

[Shirish Mishra]

Attachment: message saying newer version is available

Henrik,
I noticed a message saying "Version 4.8 is available". I feel the issue is related to this message.Please find the attached screen shot named "Version message.jpg".

Comment 17

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Can you please create a fresh profile (http://support.mozilla.com/en-US/kb/Managing+profiles) and only install the download helper? Does the problem persist for you?

Comment 18

[Shirish Mishra]

Attachment: Created new profile and installed only downloadhelper, it worked fine and issue got resolved

As per your above comment, I created a new profile and installed only Download helper, but as per new screen shot which i am attaching today, there were total 4 add-ons got installed, then I repeated the steps and clicked on "Option" button, it worked fine. Issue got resolved.

Comment 19

[Henrik Skupin [:whimboo][⌚️UTC+2]]

So I would say an extension in your old profile is causing this trouble. Go to Help | Troubleshooting information and select the button to open the profile folder. Manually move extension folders from extensions/extensionid to another folder outside of the profile and restart Firefox in between until the problem is solved.

Comment 20

[Shirish Mishra]

Attachment: dwhelper extension is not being copied to outside of the profile directory

Tried to move extensions manually from profile to outside directory but got failure message saying dwhelper is being used by another program so could not be copied. please find attached two screen shots.

Comment 21

[Shirish Mishra]

Attachment: error message

Comment 22

[Henrik Skupin [:whimboo][⌚️UTC+2]]

You have to close Firefox before you can move those files safely.

Comment 23

[Shirish Mishra]

I tried to move extensions folders after closing the browser, but all are getting recreated once when i opened the add-on manager again.Followed below steps-

1)Opened the extension folder and selected any one/all extensions and then moved on to another in different drive.
2)Closed browser.
3)Restarted browser.
4)Opened Addon manager.
5)No changes were ther on addon list, I selected and clicked on the Options button for the download helper addon.

Got the same failure and addon manager could not be closed afterwords.Confirmed that the all folders got recreated under extensions folder which i had moved already.

Comment 24

[Henrik Skupin [:whimboo][⌚️UTC+2]]

(In reply to comment #23)
> 1)Opened the extension folder and selected any one/all extensions and then
> moved on to another in different drive.
> 2)Closed browser.

You should really flip those steps because as long as Firefox runs, some files are locked. With any add-on removed from this folder, none should appear in the add-ons manager.

Another example you could do, please move/copy those extension files into the new profile you have formerly created. Those extensions will be automatically detected. Please check if another profile causes the same behavior. If yes create a zip archive from the new profile and send it to my email address. thanks

Comment 25

[Ed Morley [:emorley]]

Any update?
Did you find out what extension was causing this?

Comment 26

[Ed Morley [:emorley]]

Whiteboard closeme date been and gone, so marking as incomplete.

Please comment on/reopen this issue if it still occurs with 3.6.13 - and see comment 24 and comment 25 - thanks!