Closed Bug 596697 Opened 14 years ago Closed 12 years ago

Registration problems interpreted as captcha failure

Categories

(Firefox :: Sync, defect, P5)

Product:
Firefox
Component:
Sync
Platform:
x86
macOS
Type:
defect

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: zandr, Unassigned)

Details

The Setup Wizard interprets almost any error in account creation as "incorrect words". In particular, at the moment I'm debugging the newstage-auth setup, and the actual problem is that sreg can't connect to the auth database on adm01 (I think for node assignment) sreg logs a long exception, but all reg sees is [Wed Sep 15 11:47:56 2010] [error] [client 10.250.64.84] unexpected problem reported: 500 - And the client says "Incorrect words, try again" This leads to user frustration, because they keep trying the recaptcha, when in fact there's a server problem.
Priority: -- → P5
Whiteboard: [needs verification]
QA, does this still happen?
Keywords: qawanted
Setup is much better at invalid entry handling than when this bug was filed. You just can't gt to recaptcha + an active Continue button without correctly filling in the first st of fields.
Status: NEW → RESOLVED
Closed: 12 years ago
Keywords: qawanted
Resolution: --- → WORKSFORME
Whiteboard: [needs verification]
Component: Firefox Sync: UI → Sync
Product: Cloud Services → Firefox
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